Aiden Katz
Denver
Summary
Compassionate Deep TMS Technician with strong skills in patient communication and workflow coordination. Proven ability to manage appointment flow and collaborate with clinical teams to enhance patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deep TMS Technician
Axis Integrated Mental Health
03.2024 - Current
- Administered Deep Transcranial Magnetic Stimulation (Deep TMS) treatments to patients following strict clinical protocols and physician directives
- Monitored patient responses during treatment sessions and ensured safety, comfort, and adherence to treatment guidelines
- Prepared and calibrated TMS equipment prior to sessions, ensuring proper setup and operational accuracy
- Maintained detailed and accurate electronic medical records documenting treatment parameters, patient progress, and session notes
- Communicated with patients in a calm, professional manner to explain procedures, reduce anxiety, and encourage treatment compliance
- Collaborated with psychiatrists, nurses, and clinical staff to coordinate treatment schedules and support individualized care plans
- Observed and reported changes in patient condition or behavior to clinical supervisors in a timely manner
- Followed all clinic policies regarding confidentiality, HIPAA compliance, and patient privacy standards
- Managed appointment flow and ensured timely session turnover in a high-volume clinical environment
- Assisted in maintaining cleanliness, safety, and organization of treatment rooms and equipment
- Provided patient support and education regarding treatment expectations and appointment scheduling
- Demonstrated strong attention to detail in following treatment protocols and adjusting session settings as directed by clinical staff
Patient Access Representative
Axis Integrated Mental Health
01.2023 - Current
- Facilitated patient registration and appointment scheduling to enhance access to mental health services.
- Managed insurance verification processes, ensuring accurate billing and reducing claim denials.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Collaborated with clinical teams to streamline patient flow and improve overall service delivery.
Garde Manger
Officers Club
02.2022 - 08.2023
- Prepared and presented a diverse range of cold dishes, enhancing menu offerings.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Collaborated with culinary team to develop seasonal menu items, utilizing fresh ingredients effectively.
- Assisted in inventory management, tracking supplies and minimizing waste for cost efficiency.
Team Lead
Qdoba
12.2020 - 01.2022
- Led team to achieve high customer satisfaction through effective service training and support.
- Implemented operational improvements that enhanced workflow efficiency and reduced service time.
- Coordinated staff schedules to align with peak business hours, optimizing labor costs.
- Trained new employees on menu offerings and company standards, ensuring consistent service quality.
Education
Bachelor of Arts - Psychology
University of Colorado Boulder
Boulder, CO05-2027
Skills
- Employee training and onboarding
- Patient/client communication
- Conflict resolution and de-escalation
- Professional communication (verbal and written)
- Customer service in high-pressure environments
- Team collaboration across departments
- Scheduling and shift coordination
- Record keeping and documentation
- Attention to detail in compliance tasks
- Workflow coordination in fast-paced settings
- Time management and prioritization
- Data entry and electronic medical records (EMR) systems
Accomplishments
- Consistently delivered Deep TMS treatments in accordance with strict clinical protocols, maintaining high standards of accuracy and patient safety
- Developed strong rapport with patients, helping improve comfort and adherence to treatment plans through clear communication and support
- Recognized for reliability and professionalism in managing patient sessions in a high-volume clinical environment
- Maintained accurate and thorough clinical documentation, ensuring compliance with clinic policies and confidentiality standards
- Successfully coordinated treatment schedules to maximize clinic efficiency and reduce patient wait times
- Demonstrated strong attention to detail when setting up and calibrating TMS equipment for individualized treatment parameters
- Supported clinical staff by promptly reporting patient responses and any concerns during treatment sessions
- Maintained a calm and professional demeanor when working with patients experiencing anxiety or mental health challenges
- Contributed to a safe, clean, and organized treatment environment in line with healthcare regulations
- Consistently followed HIPAA/privacy standards and clinic safety procedures without incident
Certification
- Social Behavioral Research Investigators and Key Personnel
- Seizure Recognition and First Aid Certification
- TMS Certified
- FERPA Certified
- HIPAA Trained
- Certified Recruiter
Timeline
Deep TMS Technician
Axis Integrated Mental Health
03.2024 - Current
Patient Access Representative
Axis Integrated Mental Health
01.2023 - Current
Garde Manger
Officers Club
02.2022 - 08.2023
Team Lead
Qdoba
12.2020 - 01.2022
Bachelor of Arts - Psychology
University of Colorado Boulder
Mile High Speech and Debate Tournament Finalist
Competed in a large-scale Colorado speech and debate tournament with 20 participants in my division, earning first place for an original oratory presentation.