Aidan Cotter
Fort Collins
Summary
Customer-focused professional with a background in customer service roles. He has been around hockey for 10+ years, and has love for the sport. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Hockey Timekeeper
Lug Sports
Fort Collins
02.2025 - Current
- Assist visiting teams with locker room access before games; check credentials against lists provided by security personnel.
- Ensure proper functioning of scoreboard displays throughout the game; troubleshoot any malfunctions if necessary.
- Explained rules, regulations and league guidelines to players and coaches.
- Maintain an organized work area; clean up after each game is finished according to facility guidelines.
- Inspected game sites for compliance with regulations or safety requirements.
Hockey Player
USA Hockey
Lincoln
09.2013 - Current
- Over 10 years of playing the game.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Attended all scheduled practices and training sessions to maintain peak athletic performance.
- Love for the sport, and love to be around it.
Customer Service Representative
Hyvee
Lincoln
03.2021 - 01.2025
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
Referee
USA Hockey
Lincoln
01.2019 - 01.2025
- Prepared and reviewed game reports for accuracy prior to submitting to appropriate authorities.
- Compiled scores and other athletic records to maintain proper documentation.
- Kept track of event times to adhere to regulations and preset schedules.
- Managed conflicts between players, coaches, and team officials effectively.
- Participated in and attended frequent meetings and training sessions to stay up-to-date on league requirements.
Education
Some College (No Degree) - Business Administration
Colorado State University
Fort Collins, COSkills
- Customer service
- Team collaboration
- Leadership skills
- Conflict resolution
- Time management
- Direct sales
- Business communication
- Multitasking and prioritization
Timeline
Hockey Timekeeper
Lug Sports
02.2025 - Current
Customer Service Representative
Hyvee
03.2021 - 01.2025
Referee
USA Hockey
01.2019 - 01.2025
Hockey Player
USA Hockey
09.2013 - Current
Some College (No Degree) - Business Administration
Colorado State University
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