Ahmed Othman
Aurora
Summary
Dynamic professional with a proven track record at Connect for Health Colorado, excelling in data entry and quality control. Demonstrates exceptional attention to detail and problem-solving skills, ensuring error-free reports. Adept at multitasking and fostering teamwork, consistently enhancing operational efficiency and client satisfaction through effective communication and independent work.
Professional data specialist with solid experience in medical data entry. Skilled in maintaining accurate records, managing sensitive information, and utilizing healthcare databases. Strong focus on collaborating with teams to achieve results. Known for adaptability, reliability, and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Connect for Health Colorado
09.2024 - 02.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Financial Advisor
Medix Staffing
08.2023 - 06.2024
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Assessed patient's financial situation to determine eligibility for financial aid programs and payment options.
- Guided patients through the application process for various financial aid programs, including government assistance, charity programs, and payment plans
- Explained available payment plans, options for resolving outstanding balances, and assisting with setting up payment schedules
- Educated patients about budgeting, financial planning, and available resources for managing healthcare costs.
Concierge
Aspens Fort Collins Memory Care
05.2022 - 08.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
Customer Service Representative
Press-One Communication
07.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Travel Agent
Qualfon
12.2019 - 06.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Member Service Advocate
Businessolver
01.2019 - 11.2019
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
- Participated in regular training sessions to stay current with industry trends and enhance knowledge base.
- Collaborated with cross-functional teams to resolve complex member concerns, ensuring satisfaction and loyalty.
- Conducted thorough research to accurately answer member questions, demonstrating expertise in product offerings.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
Owner
The Spot Lounge and Café
09.2017 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
History
Heritage High School
Littleton, CO05-2014
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Independent worker
- Problem-solving
- HIPAA compliance
- Professionalism and ethics
- Quality control procedures
- Medical terminology
- Data entry proficiency
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Workload management
Timeline
Data Entry Clerk
Connect for Health Colorado
09.2024 - 02.2025
Financial Advisor
Medix Staffing
08.2023 - 06.2024
Concierge
Aspens Fort Collins Memory Care
05.2022 - 08.2023
Customer Service Representative
Press-One Communication
07.2020 - 03.2022
Travel Agent
Qualfon
12.2019 - 06.2020
Member Service Advocate
Businessolver
01.2019 - 11.2019
Owner
The Spot Lounge and Café
09.2017 - 01.2019
History
Heritage High School
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