Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgment to positively impact department/company success.
Overview
9
9
years of professional experience
Work History
Pilot Training Program Manager
United Airlines
Denver
03.2023 - Current
Developed and implemented a process improvement for LCP utilization, reducing departmental waste by ~ $40M in 2024 through optimized training scheduling efficiency.
Reduced LCP Quality Control backlog by 95%, resetting all of LCPs’ QCs simultaneously and designed a staggered scheduling process to prevent future backlog spikes, projecting a 90% reduction in risk of recurrence by 2026.
Led a team of 6 Assistant Managers and 60 schedulers, increasing team productivity through coaching and process standardization.
Addressed UPA implementation challenges, improving crew meal system accuracy with a new 'F' code for better differentiation of working and deadhead legs.
Designed a rest seat process for LCPs, extended to FAA, non-pilot jumpseaters, and LOSA, resolving 100% of dual APIS and load count issues.
Spearheaded the transition of four departments: Landings, Consolidation, Training Travel and PRO Flying from ORD to DEN.
Initiated a vendor partnership in MNL reducing local workload by 40%.
Identified operational inefficiencies using Spotfire and Power Bi reporting.
Reduced Instructor overtime liability through proactive forecasting and tactical student pairings and "micro pushes" by 20% ~500k.
Pilot Training Asst. Manager
United Airlines
Denver
01.2023 - 03.2023
Streamlined processes to reduce OE backlog by 93% (from 300 to 22) across 777/787 fleets in under 3 months, eliminating $5M in monthly waste.
Led a team of 10 schedulers.
Initiated operational daily briefings to ensure the team is up to date on things that matter today.
Pilot Training Scheduler
United Airlines
Denver
03.2022 - 01.2023
Ensured effective communication is maintained with students, IEs and Fleet Managers. Strategically planned anomalies and developed cost-effective alternatives.
Proactively utilized IE and SIM resources as students progress through initial and recurrent training.
Created a department manual to enhance procedural clarity.
Business Partner Contracts Supervisor
Frontier Airlines
Denver
01.2021 - 03.2022
Established and managed strategic relationships with third party vendors, facilitating weekly performance meetings to ensure alignment on goals and expectations.
Developed and executed training guides for ACA department, organizing and streamlining onboarding process for new hires.
OA Contract Supervisor
United Ground Express
Santa Barbara
06.2017 - 12.2020
Led operational and financial performance, auditing and monitoring against plan, initiating corrective actions to enhance results for UA and AS operations.
Consistently exceeded goal metrics, leading to new contracts with Alaska Airlines..
Managed contract invoices, safety reporting, payroll, staffing forecasts, and Winter Ops auditables to ensure compliance and operational efficiency.
Oversaw talent acquisition, interview preparation, and onboarding for UA and AS, ensuring alignment with organizational needs.
Conducted training sessions for ATW, BTW, Winter Ops, scanner closeout, break-ride, and cargo to enhance team skills.
Education
Certificate - Business Analytics, Economics for Managers, Financial Accounting
Harvard Business School Online
12-2021
Certificate - Project Management
Google Via Coursera
09-2021
Skills
Project Management
Change Management
Process Improvement
Quality Assurance
Adaptability
Versatile understanding
Accomplishments
Extraordinary Achievement Award - United Airlines (Kirk Limacher, Miles Morgan)
Timeline
Pilot Training Program Manager
United Airlines
03.2023 - Current
Pilot Training Asst. Manager
United Airlines
01.2023 - 03.2023
Pilot Training Scheduler
United Airlines
03.2022 - 01.2023
Business Partner Contracts Supervisor
Frontier Airlines
01.2021 - 03.2022
OA Contract Supervisor
United Ground Express
06.2017 - 12.2020
Certificate - Business Analytics, Economics for Managers, Financial Accounting
Training Program Manager • Training Program Developer at United States Navy, National Security AgencyTraining Program Manager • Training Program Developer at United States Navy, National Security Agency
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief
Training Program Manager/State Training Officer at Tennessee Emergency Management AgencyTraining Program Manager/State Training Officer at Tennessee Emergency Management Agency