ADRIAN CAMILO PARRA BAUTISTA
Business Management Technology
Bogota,BOL
Summary
Enthusiastic, reliable and skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner, maintaining focus and positive attitude in stressful situations. Customer-oriented with experience in service industry and excellent interpersonal communication skills with focus on client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Expert Sales Executive
Asurion Insurance Services
04.2014 - Current
- Utilized data analytics tools to monitor performance metrics guiding informed decision-making processes.
- Increased customer satisfaction through consistent delivery of high-quality service and effective troubleshooting.
- Boosted sales revenue by developing and executing strategic marketing plans.
VIP Waiter
Stella, Night Club
07.2023 - 11.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Waiter/Order Taker
La Niña Restaurant
10.2022 - 07.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter Leader
Rumba Cuban Bar and Kitchen
05.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Advisor and Customer Service Associate
Amazon.com
09.2020 - 12.2021
- Mentored new hires, fostering a supportive team environment focused on growth and learning.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Built and maintained relationships with clients to provide ongoing support.
Supervisor of Operations
Taller Reparfibras
12.2019 - 08.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members.
Instant Manager and Sales Agent
AT&T, Inc.
09.2017 - 11.2019
- Instant Manager: Manager in 60 (sixty) seconds, solving any situation with the customers in order to find a solution as soon as possible
- Seller: DIRECTV - U-verse - Internet - Home Phone (Home Services)
- Achievements: Best customer service representative and best seller May 2018 - November 2018.
Education
Bachelor's Degree in Business Managment -
Unidades Tecnologicas De Santander
10.2019
English Path
Dubai, UAE 05.2022 - 05.2022
Skills
Hard working
Self-motivated
Persuasive
Motivator & Leader
Talkative & Positive
Experience user
Quick learner & fast worker
Organizational Skills
Lifephilosophy
Everything is possible if you believe. I'm a master of my fate and captain of my soul. Keep it up and Just do it
Maritalstatus
Single
Proudof
- Courage I had to take a sinking ship and make it try to float.
- Persistence and loyalty, I showed despite the hard moments and my willingness to stay in order to get them solved.
- Inspiring people with fluency in 2 different languages.
Personal Information
Date of Birth: 02/27/1996
Languages
Spanish
English
References
Viviana Carrero, +57 3112957306, Gerente de Proyectos, Industrias Carrero SAS, Bogota, COL
Certification
Certified English Level C1, English Path, Dubai, UAE
Timeline
VIP Waiter
Stella, Night Club
07.2023 - 11.2023
Waiter/Order Taker
La Niña Restaurant
10.2022 - 07.2023
Certified English Level C1, English Path, Dubai, UAE
06-2022
English Path
05.2022 - 05.2022
Waiter Leader
Rumba Cuban Bar and Kitchen
05.2022 - 09.2022
Advisor and Customer Service Associate
Amazon.com
09.2020 - 12.2021
Supervisor of Operations
Taller Reparfibras
12.2019 - 08.2020
Instant Manager and Sales Agent
AT&T, Inc.
09.2017 - 11.2019
Expert Sales Executive
Asurion Insurance Services
04.2014 - Current
Bachelor's Degree in Business Managment -
Unidades Tecnologicas De Santander
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