Adriana Romero
Englewood
Summary
Mortgage professional with expertise in loan processing and attention to detail. Demonstrated success in optimizing loan approval workflows and maintaining compliance with regulatory standards. Recognized for reliability and adaptability in fast-paced environments, emphasizing teamwork and results-driven approaches.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Processor
SB Enterprises
02.2022 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Processed mortgage loan applications accurately and successfully for over 20 years.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
Operations Manager
SB Enterprises Ltd
02.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Mortgage Loan Officer Assistant
FORTUNE FINANCIAL INC
02.2012 - 02.2022
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Office Manager
FORTUNE FINANCIAL INC
02.2012 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
POST CLOSING OFFICER
FORTUNE FINANCIAL INC
05.2016 - 03.2019
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Verified funds for closings by communicating with financial institutions and obtaining necessary verifications promptly.
Mortgage Loan Funder
FORTUNE FINANCIAL INC
05.2016 - 03.2019
- Supported the growth of the mortgage business through exceptional attention to detail and customer service.
- Reduced funding errors by implementing thorough quality control measures for loan packages.
- Maintained up-to-date knowledge of federal and state regulations governing mortgage lending practices, ensuring ongoing compliance throughout the funding process.
- Maintained a high level of accuracy in funding calculations, reducing discrepancies and potential disputes.
- Collaborated with title companies to ensure accurate recording of mortgage documents, protecting both lender and borrower interests.
- Assisted in resolving post-closing issues promptly, maintaining positive relationships with clients and partners.
- Received recognition for outstanding work ethic and dedication to providing excellent service to clients during peak seasons of business activity.
- Increased overall productivity within the department by proactively identifying areas for process improvements.
- Promoted teamwork within the department by sharing best practices, knowledge, and expertise with colleagues.
Education
Bachelor of Business Administration - Business Administration And Banking
POLITECNICO GRANDCOLOMBIANO
BOGOTA, COLOMBIA11-1997
Skills
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
- Financial document review
- Proficient in AUS, LP
- Loan origination software
- Title examination
- Loan packaging
- Escrow coordination
- Loan processing expertise
- Data entry
- Customer service
- Employment verification
- Credit evaluation
- Processing documents
- Reviewing financial paperwork
- Preparing applications
- Mortgage loan processing
- Microsoft office
- Desktop underwriter
- CRM software
Languages
English
Full Professional
Timeline
Mortgage Loan Processor
SB Enterprises
02.2022 - Current
POST CLOSING OFFICER
FORTUNE FINANCIAL INC
05.2016 - 03.2019
Mortgage Loan Funder
FORTUNE FINANCIAL INC
05.2016 - 03.2019
Operations Manager
SB Enterprises Ltd
02.2012 - Current
Mortgage Loan Officer Assistant
FORTUNE FINANCIAL INC
02.2012 - 02.2022
Office Manager
FORTUNE FINANCIAL INC
02.2012 - 02.2022
Bachelor of Business Administration - Business Administration And Banking
POLITECNICO GRANDCOLOMBIANO
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