Summary
Overview
Work History
Education
Skills
IDIOMAS
Hobbies and Interests
Training
Work Availability
Timeline
ADRIANA PEREZ MARTINEZ

ADRIANA PEREZ MARTINEZ

Telecommunications Engineer
Bogotá,DC

Summary

Results-driven professional specializing in managing high-value client accounts, driving satisfaction and loyalty through tailored strategies. Recognized for exceptional teamwork and adaptability in dynamic environments. Skilled in relationship management, strategic planning, and negotiation. Collaborative Key Account Manager with a successful track record of building relationships and developing new business within targeted accounts. Possesses strong analytical, quantitative, and technical abilities with keen attention to detail. Self-motivated, adaptable, and goal-oriented with a history of exceeding expectations. Experienced in utilizing strategic account management techniques to enhance client satisfaction and retention through effective communication and problem-solving.

Overview

17
17
years of professional experience

Work History

Account Manager

American Tower
05.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Built and maintained strong client relationships to drive business growth.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Key clients included Movistar, Claro, WOM and Tigo

Business Development Project Manager

American Tower
04.2022 - 04.2024
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated closely with product development teams to ensure offerings meet evolving customer needs and preferences while maintaining profitability goals.
  • Implemented effective marketing strategies for increased brand awareness and lead generation.

Fiber Contract Manager

American Tower
03.2020 - 04.2022
  • Led cross-functional implementation of FTTH neutral network project in Bogotá.
  • Oversaw budget execution and financial reconciliation.
  • Monitored contract changes, risks, and documentation.
  • Ensured accurate billing and payments.
  • Key liaison for Colombia Telecomunicaciones and major suppliers including Nokia and Furukawa.
  • Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
  • Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
  • Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Contributed to strategic planning initiatives by providing insights on current contractual commitments.
  • Increased awareness of contractual obligations and rights among project managers, minimizing disputes.
  • Created reports, presentations and other materials for executive staff.

Account Manager

American Tower
11.2019 - 03.2020
  • Led cross-functional implementation of FTTH neutral network project in Bogotá.
  • Managed operational contracts and relationships with clients and suppliers.
  • Oversaw budget execution and financial reconciliation.
  • Monitored contract changes, risks, and documentation.
  • Ensured accurate billing and payments.
  • Key clients included Movistar and Tigo
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Key Account Manager

Ufinet Colombia
10.2012 - 04.2019
  • Achieved approximately 200% annual growth in assigned and newly developed accounts.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Oversaw the Telecommunications Operators/Carriers segment.
  • Key clients included Movistar, Claro, DirecTV, Tigo, and ETB.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Developed and delivered presentations to key customers to position products and services.
  • Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.

Process and Supplier Relationship Engineer

Telmex
01.2008 - 10.2012
  • Managed procurement of national and international telecommunications services to meet installation targets in areas without proprietary network coverage.
  • Oversaw supplier relationships with key providers such as Movistar (Colombia Telecomunicaciones), Media Commerce Partners, IFX, Columbus (Liberty), Level 3 (Lumen Technologies), Axesat, SkyNet, among others.
  • Negotiated IP port acquisitions for internet transit from the U.S. to Colombia, supporting Claro’s (Telmex Colombia and Comcel) network infrastructure.
  • Ensured compliance with international quality standards through process control and certification management within the department.
  • Reduced order processing time with effective communication between suppliers and internal departments.
  • Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
  • Developed comprehensive reports on inventory levels, enabling better decision-making for replenishment needs.
  • Resolved logistical issues promptly to minimize disruption in the supply chain operations.

Education

Marketing Estrategico - Marketing

Universidad La Sabana, Bogotá, Colombia
09-2023

Bachelor of Business Administration And Management - Programa de Introducción a la Dirección

INALDE, Bogotá, Colombia
12-2022

Bachelor of Professional Studies - Especialización En Gerencia Empresarial

Universidad Santo Tomás De Aquino, Bogotá, Colombia
07-2012

Bachelor of Professional Studies - Ingeniería de Telecomunicaciones

Universidad Santo Tomás De Aquino, Bucaramanga, Colombia
12-2006

Skills

  • Account relationship development
  • Customer engagement
  • Cross-functional teamwork
  • Customer relationship management
  • Achievement-focused
  • Documentation and reporting
  • Revenue generation
  • Strategic marketing
  • Proficient in CRM tools
  • Revenue increase strategies
  • Business development strategy
  • Customer onboarding

IDIOMAS

INGLÉS
Intermediate (B1)
ESPAÑOL
Bilingual or Proficient (C2)

Hobbies and Interests

  • Travel with my Family
  • Volunteering in community and tech-related initiatives
  • Exploring global cultures through travel
  • Reading about innovation and trends in telecommunications

Training

  • Mar. 2025 Basic Accounting Concepts for Non-financial Professionals
  • Mar. 2023 Conceptos y principios clave de la contabilidad
  • Mar. 2023 Superar los sesgos inconscientes en el lugar de trabajo
  • Feb. 2022 Diversidad, Igualdad e Inclusión
  • Nov. 2020 Comunicación Asertiva
  • Nov. 2020 Control del conflicto, estrés y tiempo en un entorno de servicio al cliente
  • Nov. 2020 Elementos esenciales de la Negociacion - Comunicación
  • Feb. 2022 Estrategias para trabajar en equipo
  • Dec. 2021 Interacción con los clientes
  • Dec. 2021 Su rol en la diversidad en el lugar de trabajo
  • May. 2021 Privacidad y Seguridad de la Información
  • Oct. 2018 Seminario de Ventas ADEN International Business School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Manager - American Tower
05.2024 - Current
Business Development Project Manager - American Tower
04.2022 - 04.2024
Fiber Contract Manager - American Tower
03.2020 - 04.2022
Account Manager - American Tower
11.2019 - 03.2020
Key Account Manager - Ufinet Colombia
10.2012 - 04.2019
Process and Supplier Relationship Engineer - Telmex
01.2008 - 10.2012
Universidad La Sabana - Marketing Estrategico, Marketing
INALDE - Bachelor of Business Administration And Management, Programa de Introducción a la Dirección
Universidad Santo Tomás De Aquino - Bachelor of Professional Studies, Especialización En Gerencia Empresarial
Universidad Santo Tomás De Aquino - Bachelor of Professional Studies, Ingeniería de Telecomunicaciones

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ADRIANA PEREZ MARTINEZTelecommunications Engineer