Adriana Jacobs
Lafayette
Summary
Looking to work for a strength based, client centered organization where I can fully utilize my strong organization and bilingual communication skills with the ability to concurrently direct multiple activities.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
MeMD
01.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Clear Creek Consulting
Louisville
01.2014 - 01.2016
- Drafted and transcribed correspondence to taxing authorizes and client
- Answered phone calls and assisted clients
- Negotiated with the appropriate taxing authorities on behalf of the client.
Youth Advisory Board Community Advocate for Foster Youth
Boulder County
01.2010 - Current
- Provide youth with resources for basic needs such as food, clothing, and shelter
- Created a resource book for additional services for young moms and families
- Provide education and awareness to the greater community regarding human trafficking and other pertinent issues
- Work with the justice system to provide opportunities for youth aging out of the foster care system; looking to create solutions around housing issues and developing opportunities for secondary education and training.
Lead Medical Assistant
South Pointe Clinics
02.2018 - 12.2021
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Contacted medical facilities to schedule patients for admission.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Monitored inventory levels of supplies used in phlebotomy services.
- Prepared specimens for transport to external laboratories.
- Documented patient information into electronic medical records system.
- Ensured compliance with federal regulations governing laboratory procedures.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Supervised, trained and coached team of medical assistants.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Closed and submitted patient insurance claims at end of shift.
- Assisted patients with registration, new patient paperwork and check-out process.
West Security Services
Longmont
01.2017 - 01.2018
- Bilingual English/Spanish addressing analyst
- Working with multiple computer systems to correct and transcribe address for 911 Dispatch
- Responsible for corrections made for multiple states and counties, along with ensuring to correct over 500 errors a day.
Rocky Mountain Cancer Centers
Longmont
01.2017 - 12.2017
- Handling patients insurance verification for procedures needed
- Obtaining authorizations for MRI, Ultrasounds & Infusions
- Communicating with other hospitals scheduling procedures for patients
- Communicating with patients in regards to when they would have procedures and translating for patients that had a language barrier.
IBM
Longmont
01.2010 - 01.2013
- Worked for IBM in the Apple contract department; worked directly with the public to solve Apple product issues
- Assisted the public by answering product questions and providing accurate information; acted as point of contact when Apple customers called in for technological assistance
- Developed rapport with direct and indirect clients to troubleshoot all issues; walked them through the appropriate steps; created a solution based on the clients’ needs and followed up when necessary
- Established ticket to maintain records of assistance and documented all actions taken in order to better assist the customer
- Performed office administrative duties as needed to enhance the cohesiveness of the office.
Bilingual Line Technician
Longmont
01.2010 - 01.2013
- Bilingual English/Spanish specialist working with international contract to resolve overseas technology issues
- Responded to on-call requests for technical assistance
- Monitored and resolved operating and error messages of users internationally
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Referred major hardware or software problems or defective products to vendors or technicians for service
- Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Supported organization by tracking services and records.
United Launch Alliance Support Services
Longmont
01.2010 - 01.2013
- Supported United Launch Alliance team of 20 to 30 individuals from an administrative and technological perspective
- Answered team inquiries regarding computer software or hardware operation to resolve problems
- Entered commands and observed system functioning to verify correct operations and detect errors
- Installed and performed minor repairs to hardware, software, or equipment, followed design or installation specifications
- Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Education
Associates in UltrasoundAA -
Front Range Community College
Longmont, COHigh School Diploma -
Silver Creek High School
Longmont, COCertified Phlebotomist
01.2018
Skills
- Proficient in Spanish
- Strong computer skills
- Exposure to Microsoft Word, PowerPoint, and Excel
- Enjoy working in a fast-paced environment
- Highly detail-oriented
- Friendly team player with professional manner
- 75 WPM & 10-Key Typing
- Excellent verbal and written communication skills
- Resourceful and innovative in problem-solving
- Able to troubleshoot and resolve disputes
- Strong prioritization, delegation and planning skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
MeMD
01.2021 - Current
Lead Medical Assistant
South Pointe Clinics
02.2018 - 12.2021
West Security Services
Longmont
01.2017 - 01.2018
Rocky Mountain Cancer Centers
Longmont
01.2017 - 12.2017
Clear Creek Consulting
Louisville
01.2014 - 01.2016
Youth Advisory Board Community Advocate for Foster Youth
Boulder County
01.2010 - Current
IBM
Longmont
01.2010 - 01.2013
Bilingual Line Technician
Longmont
01.2010 - 01.2013
United Launch Alliance Support Services
Longmont
01.2010 - 01.2013
Associates in UltrasoundAA -
Front Range Community College
High School Diploma -
Silver Creek High School
Certified Phlebotomist
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