Adriana Echeverry Charry

Manage the day-to-day operations of Inflight Crew, ensuring compliance with safety and service standards.

Leading, motivating, and managing the performance of the Inflight Crew members.

Coordinating with Crew Scheduling and assignments.

Handing inflight incidents and discrepancies, and collaborating with other departments to ensure operational metrics are met.

Ability to work and communicate effectively under pressure.
Good interpersonal skills and strong outgoing personality.

Good problem solving skills

Work closely with the sales team: Sales Manager, Account Executives, Ticket Sales Office, Reservations and Marketing, according to the needs of the department, and external customers.

Provide support to Corporate Accounts and Travel Agencies established in Colombia and Ecuador with special requests or operational issues.

Handling passenger complaints and claims under lawsuits, responding to requests under the company's terms and conditions, always seeking customer satisfaction, following quality and customer service.

Handle refunds process, itinerary changes, compensation and other sales incidents.

Assisted in organizing Trade Shows and collaborated with the sales team to develop and implement successful marketing campaigns for product and promotion in search of potential customers and business opportunities to increase sales.

Kept senior managers informed the metrics via timely reports

Provided exceptional customer service to Premium and Concierge Key Passengers.

Offered friendly and efficient Check-In process to customers, handled challenging situations with ease. Assisted Elite passengers with special needs or request, demonstrating empathy and understanding in every interaction.

Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Handled flight delays and cancellations, itinerary changes.

Assisting passengers in the V.I.P. Lounge - Admirals Club.

Responsible for food and beverage inventory control as well as petty cash control, as required by the V.I.P. Salon.

Member of the Customer Experience Committee.

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Hotel products, services and facilities. Providing high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Provided customers with information about availability and pricing.

Worked closely with Sales and Front Desk to achieve full occupancy of property.

Coordinated special request from guest as room preferences or Wedding Night plan with relevant departments for optimal guest satisfaction levels.

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Hotel products, services and facilities.

Provided customers with information about availability and pricing. Maintained a comprehensive knowledge of Hotel policies and procedures.

Worked closely with Sales and Front Desk to achieve full occupancy of property.

Enhanced customer satisfaction by efficiently processing room reservations and providing personalized service.

Coordinated with Hotel departments to ensure smooth coordination and communication regarding guest stays.

Utilized property management systems effectively for streamlined reservation management and data tracking and and special requirements.