Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Becerra

Business Administrator
Bogotá,DC

Summary

Dynamic professional with a proven track record in customer service and sales, notably at advertising company. Skilled in decision-making and call control, I consistently exceeded sales objectives while enhancing client satisfaction.

Overview

26
26
years of professional experience
2
2
Languages

Work History

Commercial Agent

Su Presencia Producciones
Bogotá
04.2013 - Current
  • Negotiate advertising offerings such as magazines, radio, and websites.
  • Expanded clients base by attending networking events, building connections within the industry, and actively pursuing referrals from satisfied clients.
  • Contributed to company growth by meeting or exceeding quarterly sales objectives regularly.

Customer Service Representative

BIOFILM
Bogotá
02.2008 - 02.2010
  • Manage customers orders and responding their requests for the US market of plastic products.
  • Ensure proper follow-up and resolution of issues by calls, email and visits.

Customer Service Agent

Sitel
Bogotá
03.2011 - 09.2011
  • Helped large volume of customers every day of the "Assurance Wireless" campaign, focus on customer satisfaction.

Founder

Toques Del Cielo
Bogotá
09.2019 - Current

Creator and designer of infoproducts; offering organizational journaling and creative lettering, templates and courses, for daily use and businesses success.

Reservations Manager

Hotel 101 Park House
Bogotá
02.2000 - 02.2005
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service
  • Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.

Education

Bachelor of Science - Business Administration

EAN
Bogota, Colombia
05.2001 -

Skills

Customer service

Call control

Decision-making

Information verification

Timeline

Founder

Toques Del Cielo
09.2019 - Current

Commercial Agent

Su Presencia Producciones
04.2013 - Current

Customer Service Agent

Sitel
03.2011 - 09.2011

Customer Service Representative

BIOFILM
02.2008 - 02.2010

Bachelor of Science - Business Administration

EAN
05.2001 -

Reservations Manager

Hotel 101 Park House
02.2000 - 02.2005
Adriana BecerraBusiness Administrator