Adrian Salinas
Denver
Summary
Dedicated professional in customer support and technical assistance, enhancing service quality for partners and customers. Expertise in training new agents and streamlining processes, resulting in improved customer satisfaction. Proficient in data analysis to identify trends and drive continuous improvement in service delivery.
Overview
19
19
years of professional experience
Work History
Installer Relations - Partner Support
Viasat
06.2022 - Current
- Provided technical support to Tier I Installer Relations and fulfillment partners, enhancing service quality for residential and commercial customers.
- Assisted dealers with order entry and post-installation technical support, streamlining processes and improving customer satisfaction.
- Trained new agents on Installer Relations and Partner Support responsibilities, ensuring consistent service delivery and knowledge retention.
- Analyze data gathered from calls to identify trends, anomalies, and areas for improvement.
Customer Service - OS&D
XPO Logistics
Denver
04.2022 - 10.2022
- Assisted customers with inquiries and scheduling needs, ensuring timely support.
- Inspected freight for damages and investigated reasons for returns to maintain quality standards.
- Communicated with shippers to determine disposition of refused or returned freight, facilitating resolution.
- Enter data into the system for tracking and research purposes.
Lead Laser Engraving Operator - Warehouse
One Hope Wine
Santa Ana
09.2017 - 01.2022
- Managed database of customer artwork for custom laser engraving, ensuring accuracy and accessibility.
- Test materials to ensure proper engraving and develop step-by-step documentation for processes.
- Coordinate work assignments and collaborate with the sales team to ensure efficient order management.
- Maintained daily work trackers to enhance order execution accuracy and streamline processes.
- Trained operators on efficient workflows and safe equipment handling, fostering a culture of safety and productivity.
Customer Service Representative
Sojitek
Santa Ana
01.2017 - 10.2017
- Communicated with customers via phone, email, and chat, addressing inquiries and resolving issues to enhance customer experience.
- Assisted dealers with order entry and product-related questions, ensuring accurate and timely support.
- Prepared orders for on-site pickup, streamlining processing and contributing to customer satisfaction.
Produce Team Lead - Team Member
Whole Foods Market
Southern California Region
11.2006 - 12.2015
- Managed department operations, driving inventory control, labor scheduling, and weekly purchasing to align with business needs.
- Trained and developed team members, fostering skills that contributed to achieving department goals.
- Developed and implemented retail floor plan, enhancing customer experience and ensuring compliance with company standards.
- Plan weekly and monthly budgets to meet store and company-set targets.
Education
Web Development - HTML, CSS, JavaScript, React, Node.js, MongoDB, C#
Redwood Coding Academy
Irvine, CA12-2020
Audio Engineering -
SAE Institute - LA
Los Angeles, CA01-2011
Skills
- Technical support
- Data analysis
- Problem solving
- Analytical thinking
- Attention to detail
- Microsoft Office proficiency
- Management skills
- Coaching skills
- Communication skills
- Bilingual skills
- Time management
- Adaptability
- Self-motivation
- Punctuality and collaboration
- Critical thinking
- Quick learning ability
Timeline
Installer Relations - Partner Support
Viasat
06.2022 - Current
Customer Service - OS&D
XPO Logistics
04.2022 - 10.2022
Lead Laser Engraving Operator - Warehouse
One Hope Wine
09.2017 - 01.2022
Customer Service Representative
Sojitek
01.2017 - 10.2017
Produce Team Lead - Team Member
Whole Foods Market
11.2006 - 12.2015
Web Development - HTML, CSS, JavaScript, React, Node.js, MongoDB, C#
Redwood Coding Academy
Audio Engineering -
SAE Institute - LA