Adjovi Lembila Akpaki
Parker
Summary
Risk Analyst with proven expertise in delivering timely and effective risk assessments and solutions. Strong analytical and statistical modeling skills enhance financial forecasting capabilities in complex risk environments. Exceptional critical thinking and problem-solving abilities ensure implementation of optimal risk mitigation strategies. Dedicated to fostering collaboration and communication to support corporate growth and resilience.
Overview
9
9
years of professional experience
Work History
Trust & Safety Analyst / Risk Analyst / Fraud Analyst
LinkedIn (Accenture)
Omaha
05.2022 - 07.2025
- Analyzed content to investigate suspicious activity, ensuring a safe online environment.
- Collaborated with cross-functional teams to develop safety measures against emerging threats.
- Monitored security risks and implemented safeguards to protect user information.
- Created educational resources and communicated safety updates to promote responsible online behavior.
- Provided mentorship on managing risky accounts and offered strategic recommendations.
- Utilized data analysis and SAP Analytics Cloud to identify issues and inform policy development.
- Partnered with external stakeholders to enhance overall marketplace security against fraud.
Customer Service Representative (Billing, Acct Payable/Receivable)
Fiserv
Omaha
01.2024 - 12.2024
- Responded to customer inquiries through in-person interactions, phone calls, emails, and live chat.
- Resolved customer complaints by identifying root causes and providing effective solutions.
- Processed customer transactions for orders, purchases, and deliveries efficiently.
- Maintained accurate records of customer information and relevant data.
- Shared comprehensive knowledge of company products, services, and customer service policies.
- Recommended new products and services to enhance overall customer experience.
- Documented customer interactions and forwarded information to appropriate parties.
- Collaborated with customer service team to develop innovative strategies for improved service.
Compliance Analyst / Fraud Analyst / Credit and Debit Card / Finance
Rentokil North America
Omaha
02.2023 - 11.2023
- Investigated suspicious activity and resolved fraud cases through thorough analysis.
- Handled billing, service, and contractual disputes via fair investigations and effective communication.
- Contributed to development of automated fraud detection systems, enhancing operational efficiency.
- Verified transactions and managed customer payment information in compliance with regulations.
- Documented compliance activities while staying updated on evolving regulatory requirements.
- Identified trends in disputes and fraud to inform process and policy enhancements.
- Mentored teams on managing risky accounts and provided strategic recommendations.
- Managed online security protocols in e-commerce, focusing on seller fraud prevention.
Assistant Loan Processor
Check into Cash
Omaha
02.2021 - 09.2021
- Assessed eligibility and completed loan applications while explaining terms to customers.
- Managed applicant files and facilitated loan processing tasks efficiently.
- Collected and verified customer information to ensure accuracy in loan applications.
- Demonstrated experience in ecommerce, focusing on online security and seller fraud prevention.
Shift Lead
Starbucks
Omaha
01.2018 - 01.2020
- Delivered exceptional service while managing cash and maintaining inventory levels.
- Optimized store layout to enhance customer experience and operational efficiency.
- Enforced safety protocols and responded effectively to emergencies.
- Secured assets through diligent monitoring and oversight.
- Trained new baristas, ensuring adherence to quality standards.
- Completed reports accurately to track performance metrics.
- Fostered a positive team environment by delegating tasks and coaching baristas.
- Cultivated teamwork through consistent communication and support.
Operation Manager and Lead Warehouse Associate
Taco Bell
Omaha
06.2016 - 06.2019
- Oversaw and trained 10 -15 employees in order selection, packing, and Quality Delivery.
- Demonstrated strong work ethic and commitment by working up to 16-hour days and Extra shifts.
- Managed time effectively and communicated clearly with employees to meet all shift deadlines.
- Delivered friendly service, created effective schedules, and trained new team members.
- Enforced safety protocols and handled emergencies.
- Empowered the team for efficiency and quality service, managed inventory, and ensured food safety.
Education
Bachelor of Science - Data Science
Bellevue University
Bellevue, NE05-2026
Bachelor of Science - business administration, Banking, BSFI, ISPM, Finance, Accounting, Management & Leadership
University of Nebraska-Omaha
Omaha, NE12.2024
Associate Tax Specialist -
Metropolitan Community College
Omaha, NE05.2024
Associate of Science - Accounting And Finance
Metropolitan Community College
Omaha, NE05.2023
Associate Applied science - Mathematics
Metropolitan Community College
Omaha, NE12.2021
Skills
- SAP Analytics Cloud
- Data analysis and SQL
- Customer service and support
- Team collaboration
- Financial analysis and market
- Effective communication skills
- Ciqual and compliance management
- Fraud detection strategies
- MATLAB
- Revit expertise
- Zendesk and Slack usage
- Google Suite applications
- Cybersecurity processes and security
- CompTIA CYSA certification
- HR data management systems
- Supply chain management strategies
- Cost control techniques
Skills Certifications
SAP Analytics Cloud, SQL Data Analysis, Ciqual, Microsoft Office (Word, Excel advanced, PowerPoint), MATLAB, SolidWorks, Revit, Zendesk, Slack, Google Suite (Outlook, Word, Excel, PowerPoint), Risk analysis, Compliance management, Fraud detection, Cybersecurity Processes and Operation System Security, CompTIA CYSA+, Financial Market, HR Data Management System, Supply Chain Management, Controlling Cost, Excel, French, English, EWE
Activities
- Beta Alpha Psi Member, Fall 2022 - Present
- Buffett Scholarship Recipient, 2019 - Present
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative (Billing, Acct Payable/Receivable)
Fiserv
01.2024 - 12.2024
Compliance Analyst / Fraud Analyst / Credit and Debit Card / Finance
Rentokil North America
02.2023 - 11.2023
Trust & Safety Analyst / Risk Analyst / Fraud Analyst
LinkedIn (Accenture)
05.2022 - 07.2025
Assistant Loan Processor
Check into Cash
02.2021 - 09.2021
Shift Lead
Starbucks
01.2018 - 01.2020
Operation Manager and Lead Warehouse Associate
Taco Bell
06.2016 - 06.2019
Bachelor of Science - Data Science
Bellevue University
Bachelor of Science - business administration, Banking, BSFI, ISPM, Finance, Accounting, Management & Leadership
University of Nebraska-Omaha
Associate Tax Specialist -
Metropolitan Community College
Associate of Science - Accounting And Finance
Metropolitan Community College
Associate Applied science - Mathematics
Metropolitan Community College
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