Adhiraj Agrawal
Chicago,IL
Summary
Resourceful Network Engineer with 8 years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Engineer
CDW
Chicago
03.2018 - 01.2024
- Engineered and implemented LAN/WAN solutions utilizing Cisco networking equipment, resulting in a 40% increase in network stability and a 25% reduction in downtime for critical systems
- Developed advanced configurations for EIGRP and OSPF routing protocols, leading to a 25% reduction in network congestion and a 20% improvement in data transfer speeds
- Led network audits, ensuring compliance with security policies and industry standards resulting in a 98% audit pass rate
- Worked together with cross-functional teams to assess network requirements, leading to a 30% increase in assessment of client satisfaction
- Utilized AWS services for cloud-based network solutions, including VPC configuration and EC2 instance management, resulting in a 25% reduction in infrastructure costs.
Solution Design Engineer
Comcast Business
Denver
08.2014 - 01.2018
- Designed and directed customized network solutions integrating Comcast Business services and BVE for clients, resulting in a 25% increase in network performance and a 15% improvement in client satisfaction ratings
- Collaborated with sales teams to tailor designs to customer needs, with a focus on seamless BVE integration, leading to a 20% increase in product adoption rates
- Conducted network assessments and promptly resolved technical issues, achieving a 95% resolution rate within SLA timeframes and maintaining high client satisfaction levels
- Managed WAN, LAN, and SD-WAN implementations, seamlessly incorporating BVE for enterprise clients, resulting in a 30% reduction in network downtime and a 10% decrease in implementation time
- Contributed to standard procedures for network design, maintaining detailed documentation, and staying updated on industry trends, corresponding in a 20% increase in team efficiency and a 25% decrease in response time to customer inquiries
- Additionally, provided internal training on BVE functionalities and integration, improving team proficiency by 30%.
Technical Resolution Team
AT&T (DirectTV)
Denver
06.2012 - 07.2016
- Provided technical support for AT&T DirecTV services, diagnosing and resolving complex issues with satellite TV, internet connectivity, and digital entertainment, achieving a 90% customer issue resolution rate
- Interacted with customers via phone, email, and chat to identify problems and deliver effective solutions, maintaining a customer satisfaction rating of 95%
- Utilized troubleshooting tools and procedures to swiftly resolve technical issues, resulting in a 20% reduction in average resolution time and ensuring uninterrupted service
- Teamed up with cross-functional teams to escalate and resolve technical challenges efficiently, contributing to a 15% improvement in team collaboration and problem-solving
- Maintained detailed records of interactions and solutions, contributed to knowledge base articles, and stayed updated on AT&T DirecTV products and services, enhancing team knowledge and efficiency by 25%.
Education
Bachelor of Science in Aviation Management -
Metropolitan State University of Denver
05.2015
Skills
- Firewalls and endpoint security
- Infrastructure planning and design
- Access Control
- Performance Improvement
- Risk Assessment
- Technical Troubleshooting
- Cisco wireless routers and switches
- Effective Communication
- Project Management
- Process Development
- Bandwidth Evaluations
- Network operations
- Infrastructure Planning
- System Integration
- Microsoft Office proficiency
- Network debugging
Certification
- CCNP
- CCNA
- MCSA
- Azure (AZ801)
- AWS Certified Solutions Architect
Personal Information
Title: NETWORK ENGINEER
Timeline
Network Engineer
CDW
03.2018 - 01.2024
Solution Design Engineer
Comcast Business
08.2014 - 01.2018
Technical Resolution Team
AT&T (DirectTV)
06.2012 - 07.2016
Bachelor of Science in Aviation Management -
Metropolitan State University of Denver
Similar Profiles
Sara IgnaceSara Ignace
Manager, Portfolio, Verticals, & Partnerships at CDWManager, Portfolio, Verticals, & Partnerships at CDW
David BallDavid Ball
Sr. AWS Engineer at CDWSr. AWS Engineer at CDW
Sandip MohiteSandip Mohite
Transformation Leader, Quote-to-Cash at CDWTransformation Leader, Quote-to-Cash at CDW