Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaylee Aden

Lakewood

Summary

Dynamic professional with a proven track record at Dutch Bros, excelling in shift leadership and conflict resolution. Skilled in customer service and employee training, I consistently implemented policies that enhanced operational efficiency. Passionate about fostering teamwork and mentoring others, I thrive in fast-paced environments while ensuring compliance with safety regulations.

Overview

3
3
years of professional experience

Work History

Shift Lead

Dutch Bros
Wheat Ridge
04.2024 - 05.2025
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Ensured that all safety protocols were followed at all times.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Implemented company policies consistently across all shifts.
  • Trained new employees on company policies, procedures, and job duties.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Identified opportunities for operational improvements and communicated them to management.
  • Participated in weekly meetings with management team to discuss strategies and goals.

Certified Nursing Assistant

Lutheran Hospital
Lakewood
07.2023 - 10.2023
  • Provided emotional support to family members regarding end-of-life decisions.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Participated in educational programs related to nursing assistant skills development.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Paraprofessional

Jefferson County School District
Lakewood
09.2022 - 05.2023
  • Developed creative learning activities that engage all types of learners.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Provided technical assistance to teachers when using new software or technology tools.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Assisted teachers with planning and preparing lessons for students.
  • Monitored student progress and provided feedback to teachers and parents.
  • Supervised small groups of students during instruction time.

Education

Licensed Phlebotomist - Phlebotomy

Phlebotomy USA
Denver, CO
05-2025

Skills

  • Specimen collection
  • Patient care
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Shift leadership
  • Crew coordination
  • Employee training
  • Coaching and mentoring
  • OSHA regulations compliance

References

References available upon request.

Timeline

Shift Lead

Dutch Bros
04.2024 - 05.2025

Certified Nursing Assistant

Lutheran Hospital
07.2023 - 10.2023

Paraprofessional

Jefferson County School District
09.2022 - 05.2023

Licensed Phlebotomist - Phlebotomy

Phlebotomy USA

Similar Profiles

CREATE PROFILE
Kaylee Aden