Adele Duran
Westminster
Summary
Results-driven professional with diverse experience in healthcare, corrections, banking, customer service, and management. Proven ability to lead teams, delegate effectively, manage daily operations, and perform in fast-paced, high-pressure environments. Strong communication, organization, problem-solving, and customer service skills with a reputation for reliability, professionalism, and adaptability.
Overview
11
11
years of professional experience
Work History
Youth Safety and Security Officer II
State Of Colorado Department Of Human Services
Golden, CO
01.2026 - 09.2026
- Conducted regular patrols of premises to deter unauthorized access, daily security checks to maintain secure environment, as well as thorough searches of inmate living quarters to prevent the introduction of contraband.
- Supervised personnel in carrying out duties to care for and maintain order in inmates.
- Monitored youth behavior to ensure safety and compliance with facility regulations, documented incidents and behavioral observations in case management systems.
- Participated in emergency preparedness drills to enhance response efficiency.
- Utilized conflict resolution techniques to de-escalate potentially volatile situations between inmates or staff members effectively.
- Engaged residents in recreational activities, promoting positive social interactions and skill development.
- Restrained juvenile inmates when disturbances required physical intervention.
- Administered drug tests to inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Assisted in the intake and release of inmates.
- Supported training initiatives on safety procedures for new employees and volunteers.
- Established strong rapport with incarcerated youth based on trust and respect to encourage open communication and behavior improvement while setting clear boundaries regarding acceptable behaviors.
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Maintained accurate records of safety inspections, training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
- Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
Youth Safety and Security Officer I
State Of Colorado Department Of Human Services
Lakewood, CO
11.2022 - 01.2026
Bank Teller
Wells Fargo
Wheat Ridge, CO
03.2022 - 11.2022
- Assisted in processing customer transactions with account inquiries promptly, providing exceptional service and problem resolution.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Surgery Scheduling Coordinator
UCHealth University of Colorado Hospital
Aurora, CO
01.2016 - 06.2019
- Coordinated surgery schedules for multiple physicians, optimizing patient flow and resource allocation.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Managed pre-operative and post-operative appointment scheduling using Epic systems, ensuring accuracy and timely communication with patients and providers.
- Collaborated with surgical teams to resolve scheduling conflicts and prioritize urgent cases effectively.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Provided exceptional customer service by addressing patient inquiries and concerns regarding surgery schedules promptly.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Education
GED -
Community College of Denver
Denver, COAssociate of Science - Psychology
Metropolitan State University of Denver
Denver, COSkills
- Documentation, record keeping, and incident reporting
- De-escalation techniques
- Staff leadership
- Decision-making
- Effective written and verbal communication
- Teamwork and collaboration
- Organization and time management
- Adaptability and flexibility
- Multitasking Abilities
- Data entry proficiency
- Customer service
- Cash handling
Timeline
Youth Safety and Security Officer II
State Of Colorado Department Of Human Services
01.2026 - 09.2026
Youth Safety and Security Officer I
State Of Colorado Department Of Human Services
11.2022 - 01.2026
Bank Teller
Wells Fargo
03.2022 - 11.2022
Surgery Scheduling Coordinator
UCHealth University of Colorado Hospital
01.2016 - 06.2019
GED -
Community College of Denver
Associate of Science - Psychology
Metropolitan State University of Denver