Adelaide Segers
Elbert
Summary
Office Manager with proven expertise at Pinnacle K9 Training and Boarding Facility, excelling in organizational skills and customer relations. Streamlined operations, enhancing efficiency and reducing turnaround time for client inquiries. Adept at payroll processing and fostering a positive work environment, ensuring confidentiality and supporting team success.
Overview
13
13
years of professional experience
Work History
Office Manager
Pinnacle K9 Training
01.2022 - Current
- Managed office supplies inventory to ensure efficient operations.
- Assisted in scheduling meetings with prospective and current clients.
- Supported onboarding process for new employees and new clients.
- Maintained organized filing systems for easy document retrieval.
- Provided customer service support, addressing inquiries and resolving issues.
- Preparing reports and documentation for management review.
- Coordinated appointment schedules for staff, ensuring timely bookings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Spearheaded community outreach initiatives to local veterinarian offices, improving company's local reputation and engagement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed weekly payroll for 4-6 employees.
Office Assistant
Restoration Colorado
08.2020 - Current
- Assisted in document preparation and data entry, ensuring accuracy and consistency across records.
- Implemented filing systems for organization and accessibility of important documents.
- Monitored office supplies inventory, facilitating timely reordering to prevent shortages and maintain productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Assistant to Director of Program/Adjunct Instructo
Trinidad State University
08.2012 - 05.2020
- Developed and delivered engaging course materials to enhance student learning experiences.
- Facilitated classroom discussions, encouraging critical thinking and collaboration among students.
- Assessed student performance through assignments, exams, and feedback to ensure academic standards.
- Implemented innovative teaching strategies to improve course effectiveness and student engagement.
- Mentored students on academic pathways, providing guidance for future career opportunities.
- Collaborated with faculty to align curriculum with departmental goals and industry standards.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Used technological equipment to enhance process of students' learning.
- Developed curriculum standards, lesson plans and syllabi.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Education
Master of Science - Natural Medicine, Dietary Sciences, Plant Medicine
American College of Healthcare Sciences
Portland, OR06-2019
Bachelor of Science - Alternative Medicine
Everglades University
Boca Raton, FL09-2015
Skills
- Office management
- Organizational skills
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Technical support
Timeline
Office Manager
Pinnacle K9 Training
01.2022 - Current
Office Assistant
Restoration Colorado
08.2020 - Current
Assistant to Director of Program/Adjunct Instructo
Trinidad State University
08.2012 - 05.2020
Master of Science - Natural Medicine, Dietary Sciences, Plant Medicine
American College of Healthcare Sciences
Bachelor of Science - Alternative Medicine
Everglades University