ADAM MARTINEZ
Denver
Summary
Versatile professional skilled in retail management and tenant advocacy, with a strong focus on optimizing team performance and enhancing customer experiences. Expertise in coordinating complex operations and managing client relationships, demonstrating a commitment to service quality and satisfaction while achieving operational goals.
Overview
11
11
years of professional experience
Work History
Tenant Advocate
Community Economic Defense Project
Denver
04.2024 - Current
- Facilitated submission of online rental assistance applications, enabling clients to access crucial financial support. Tracked weekly case processing goals, ensuring timely progress and support for clients in need. Conducted in-person intakes at CEDP's Denver office two to three days weekly. Coordinated with landlords to secure necessary paperwork for application completion. Served as primary contact for DOH and local non-profit partners assisting applicants. Collaborated with applicants referred by DOH and its contractors across counties. Acted as liaison for housing stability service referrals based on application prioritization. Provided targeted case management services to divert evictions and secure stable housing for vulnerable clients.
- Provided legal counsel to low-income clients on housing and economic issues.
- Drafted and reviewed legal documents for community advocacy initiatives.
- Represented clients in negotiations with government agencies and landlords.
Retail Assistant Manager
T-Mobile by Connectivity Source, LLC
Aurora
11.2022 - 04.2024
- Coached sales representatives to improve their performance and achieve sales targets
- Implement strategies to close more sales
- Tracked sales progress to identify opportunities for improvement
- Monitored inventory levels to ensure stock availability
- Coordinated customer service operations to enhance customer satisfaction
Area Manager/Account Executive
Metro PCS/ Metro By T
Denver
03.2017 - 11.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Presented key decision-makers with new and updated account strategies
- Communicated with clients using strong interpersonal skills, enhancing relationships and rapport
- Exceeded service level goals by identifying and meeting standards and expectations.
Area Manager
Metro PCS/ Metro By T
Lakewood
08.2015 - 03.2017
- Boosted profits by implementing sales training, addressing P&L challenges, and educating new managers on web-based collection systems and key sales tactics
- Transformed under-performing teams into high-performing, profitable units
- Supervised six location managers, ensuring adherence to contractual, compliance, and reporting requirements across all areas and assets
Clerical Support
Denver Health And Hospital Authority
Denver
02.2015 - 08.2015
- Recruited top talent to enhance team productivity and operational efficiency.
- Communicated with customers via phone, email, or in-person to provide information and connect with appropriate staff members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Coordinated daily appointment bookings for patients, including follow-ups, new patients, and specialty consultations.
Education
Business Administration
University of Phoenix
Tempe, AZ08-2012
High school diploma or GED - Business Administration And Management
Eastwood High School
El Paso, TX06-2008
Skills
- Case management
- Case documentation
- Client advocacy
- Financial resource management
- Case management software
- Conflict resolution
- Goal-oriented mindset
- Constructive feedback and development
Languages
Spanish, Bilingual
Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Awards
- Excellence Marketing Award, Q3 and Q4, Metro by T-mobile
- Completion of Leadership Cohort with Community Economic Defense Project
Timeline
Tenant Advocate
Community Economic Defense Project
04.2024 - Current
Retail Assistant Manager
T-Mobile by Connectivity Source, LLC
11.2022 - 04.2024
Area Manager/Account Executive
Metro PCS/ Metro By T
03.2017 - 11.2022
Area Manager
Metro PCS/ Metro By T
08.2015 - 03.2017
Clerical Support
Denver Health And Hospital Authority
02.2015 - 08.2015
Business Administration
University of Phoenix
High school diploma or GED - Business Administration And Management
Eastwood High School