Summary
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer

Adam Leiva

Los Angeles

Summary

High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Approached each day and unique challenges with enthusiasm, patience and humor.

Work History

IT Tech Support

CyberPowerPC
  • Answer calls pretending to computer problems with the computers that we sell
  • Using Zendesk for the ticketing system and intranet for the back end
  • Mostly about hardware with some software in between
  • Be able to register and setup RMA's for repair, replacement and refunds.

Computer Repair

Self-Employed
  • Converse with customers to determine details of equipment problems
  • Reassemble machines after making repairs or replacing parts
  • Travel to customers stores or offices to service machines or to provide emergency repair service
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions
  • Advise customers concerning equipment operation, maintenance, or programming
  • Test new systems to ensure that they are in working order
  • Assemble machines according to specifications, using hand or power tools and measuring devices
  • Operate machines to test functioning of parts or mechanisms.

Graphic Designer

Danish Modern LA
  • Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts
  • Determine size and arrangement of illustrative material and copy and select style and size of type
  • Confer with clients to discuss and determine layout design
  • Develop graphics and layouts for product illustrations, company logos, and Internet websites
  • Review final layouts and suggest improvements as needed
  • Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes
  • Use computer software to generate new images
  • Key information into computer equipment to create layouts for client or supervisor
  • Maintain archive of images, photos, or previous work products
  • Prepare notes and instructions for workers who assemble and prepare final layouts for printing.

Warehouse Production

Select Staffing
  • Receive and count stock items, and record data manually or using computer
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

General Associate

Deseret Industries
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Education

Associate in Science (AS) en Information Technology -

East Los Angeles College
Monterey Park, CA

High school diploma -

East Los Angeles Occupational Center
Los Angeles, CA

Skills

  • Bilingual
  • English/Spanish
  • Excellent Customer Service
  • Computer Proficient
  • Punctual and Reliable
  • Great Interpersonal Skills
  • Computer Repair
  • Linux essentials
  • Windows Troubleshooting and Repair
  • Ability to crimp RJ45 cable T568A and T568B standard
  • Troubleshoot Software and Hardware
  • CCNA 1 Training
  • Laptop Repair
  • Self-Starter and Able to Work Independently
  • Can Do Attitude
  • Organized and Detail Oriented
  • Communication Skills
  • Quick Learner and Trainable
  • Computer Networking
  • LAN
  • Operating Systems
  • VMWare
  • Virtualization
  • Linux
  • IT support
  • Training & development
  • Help desk
  • Customer service
  • Operating systems
  • IT
  • Zendesk
  • Windows
  • Software troubleshooting
  • Technical support
  • Assembly
  • Computer networking
  • System testing
  • Hardware troubleshooting
  • Staff Training
  • Friendly, Positive Attitude
  • Collaboration and Teamwork
  • Customer and Service-Oriented

Languages

Spanish

Timeline

IT Tech Support

CyberPowerPC

Computer Repair

Self-Employed

Graphic Designer

Danish Modern LA

Warehouse Production

Select Staffing

General Associate

Deseret Industries

Associate in Science (AS) en Information Technology -

East Los Angeles College

High school diploma -

East Los Angeles Occupational Center

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Adam Leiva