Adam Garcia
Peyton
Summary
Experienced claims adjuster with a strong background in claims evaluation and cross-functional collaboration. Demonstrated success in negotiating settlements to improve customer satisfaction and streamline processes. Skilled in managing complex caseloads with strong organizational and communication skills.
Overview
13
13
years of professional experience
Work History
Claims Adjuster URBi
Progressive
Colorado Springs
03.2025 - Current
- Reviewed and evaluated claims to ensure equitable and timely settlements, enhancing claimant satisfaction.
- Negotiated settlements with claimants to resolve disputes, resulting in effective resolutions that minimized costs.
- Maintained precise documentation of claim activities within designated systems.
- Collaborated with cross-departmental team members to identify and implement process improvements, streamlining workflows.
- Assisted colleagues with challenging cases by offering guidance on complex issues.
- Determined reserves based on estimated settlement or defense costs.
- Managed caseload effectively by prioritizing urgent or high-value claims.
Claims Adjuster RIT
Progressive
Colorado Springs
03.2024 - 03.2025
- Processed insurance claims across multiple states including CO, ID, MT, and UT, ensuring compliance with state regulations
- Intook aged, orphaned, and abandoned claims, identified claim needs, and prioritized workload for timely resolution
- Managed heavy project workload through strong organizational skills, effective time management, and collaboration
- Evaluated claims to determine validity and compliance with policies.
Claims Adjuster
Progressive
Colorado Springs
10.2022 - 03.2024
- Conducted coverage and liability investigations to determine claim validity
- Identified and escalated suspicious claims to SIU for further investigation
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers
- Improved customer satisfaction by achieving contact objectives
Assistant Head Coach
Nike
Castle Rock
11.2013 - 09.2022
- Onboarded new employees while coaching and developing current team members for improved team capabilities
- Led business walks to provide team insights into product trends and highlight wins and opportunities
- Managed shipping and receiving team and floor teams to coordinate product placement and sales
- Analyzed and interpreted store trends using Key Performance Indicators to enhance planning
Education
Bachelor of Science - Business Management
University of Northern Colorado
Greeley, CO01-2006
Skills
- Claims processing software
- Claims evaluation
- Claims analysis techniques
- Cross-functional collaboration
- Project management
- Communication skills
- Multitasking and organization
- Customer service focus
- Communication skills
Hobbies
Basketball, Weightlifting, Golf, Spending time with my wife and dogs
Timeline
Claims Adjuster URBi
Progressive
03.2025 - Current
Claims Adjuster RIT
Progressive
03.2024 - 03.2025
Claims Adjuster
Progressive
10.2022 - 03.2024
Assistant Head Coach
Nike
11.2013 - 09.2022
Bachelor of Science - Business Management
University of Northern Colorado