Andrew Cannata

• In 2015, successfully planned and directed complete transition of all store data and custom store logic from one web store (Yahoo! Small Business) to open source commerce platform (Magento)
• In 2020, successfully planned and directed complete transition of all store data and custom store logic from Magento 1 to Magento 2
• Wrote all custom backend modules to support customer and business processes using PHP for Magento 1 and Magento 2 store platforms, including ad hoc processes designed for singular purposes
• Designed and implemented complete store redesign, including HTML and JavaScript (pure JavaScript, jQuery, plus supporting libraries)
• Provided all custom business reports through custom designed and written web interfaces and Microsoft Excel

• Created and edited product listings on web store platform.
• Researched new products and vehicles for addition to web store.
• Planned and implemented major revisions to store HTML structure and frontend scripting.
• Wrote internal documentation of workflows and processes to better streamline work.

• Analyzed customer feedback and provided solutions to improve customer service.
• Delivered exceptional customer service and supported positive brand experience.
• Managed customer service inquiries and complaints for customer satisfaction.
• Increased customer service success rates by quickly resolving issues.

Maintained aging/ledger records for account receivables on a daily basis, often requiring monitoring of receivables over multiple months.

• Created and managed documentation on many key Research processes.
• Implemented time saving VisualBasic macros (with corresponding documentation on their use) that helped fellow team members complete their tasks more efficiently.
• Receiver of two “Alliance Data SPOT” awards for exemplary handling of special projects.

• Handled inbound and outbound calls from utility customers, including the starting and stopping of service, and billing inquiries.
• Generated new accounts and service orders for customers.
• Handled inbound emergency (gas leaks, open flames, etc) calls from utility customers with 0 errors made.