Abrielle Fernandez
Denver
Summary
Skilled in building strong client relationships and maintaining high customer loyalty through exceptional service. Adaptable and efficient, with a flair for creating memorable customer experiences and achieving sales goals. Able to deliver professional customer service while providing an honest and warm experience.
Overview
8
8
years of professional experience
Work History
Babysitter
Wendee Veldkamp
01.2017 - 12.2021
- Played games, went on walks/park, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Team Member
Noodles & Company
06.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Hostess
Zen Sushi Bar & Grill
08.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Also served several times when staffing was short.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Beauty Sales Associate
Macys Department Store
11.2023 - Current
- Increased product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering recommendations based on individual preferences and skin types to keep customers returning to our store.
- Pushed to meet every group and individual sales goal given to us.
- Helped in other departments when needed, as well as persistent loyalty credit card & reward sign ups.
- Learned about each product, from fragrance to makeup to skincare, to ensure the maximum knowledge to sell and cater to diverse needs.
- Enhanced customer satisfaction through effective product demonstrations, makeup application techniques.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
Fragrance Bottle Painting
Carolina Herrera
03.2024 - Current
- Painted perfume and cologne bottles for Carolina Herrera. Have gotten recognition from brands such as Dior and Viktor & Rolf.
- Made the brand image more exciting and personal with making creative custom pieces for each customer.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new locations and situations.
- Currently doing personal commissions, working for different brands, or helping Macy’s with events for their Friends & Family sales.
Education
High School Diploma -
Northfield Highschool
Denver, COSkills
- Upselling strategies
- Client relationship building
- Guest services
- Customer loyalty
- Personable personality
- Creativity
- Flexible
- Fast-paced and efficient
- Professionalism
Additional Information
Volunteered for Flatirons Community Church every Sunday for multiple years on end. Helped in the kids ministry and served drinks and breakfast.
Languages: currently learning and improving my Spanish.
Timeline
Fragrance Bottle Painting
Carolina Herrera
03.2024 - Current
Beauty Sales Associate
Macys Department Store
11.2023 - Current
Hostess
Zen Sushi Bar & Grill
08.2022 - 01.2023
Team Member
Noodles & Company
06.2022 - 08.2022
Babysitter
Wendee Veldkamp
01.2017 - 12.2021
High School Diploma -
Northfield Highschool
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