Abraham Valera
Aurora
Summary
Developed key marketing strategies and digital campaigns in fast-paced ecommerce environment, demonstrating adaptability and creativity. Skilled in utilizing data analytics and SEO techniques to drive online sales and customer engagement. Seeking to transition into new field to leverage transferrable skills in innovative marketing and strategic planning.
Overview
8
8
years of professional experience
Work History
Overnight Supervisor
Maverik Adventure's First Stop
02.2024 - 01.2025
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
- Mitigated potential loss prevention issues through vigilant monitoring of surveillance cameras and strict enforcement of security protocols during overnight hours.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Shift Manager
Taco Bell
05.2020 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Supervisor
McDonald’s
10.2019 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Cashier/Cook
Popeyes® Louisana Kitchen
12.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Tile Setter
N/A
01.2017 - 11.2017
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
- Reduced material waste by efficiently planning layouts and cuts before commencing installation procedures.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Completed high-quality installations with precision cutting and fitting of tiles for residential and commercial projects.
Education
High School - undefined
William C. Hinkley
CO08.2022
Skills
- Cash handling
- Food handling
- Cleaning
- Retail sales
- Food service
- Heavy lifting
- Shift management
- Spanish
- Kitchen experience
- Cashiering
- Cooking
- Fluent
- Food preparation
- Packaging
- Kitchen management
- Food safety
- Landscape maintenance
- Restaurant management
- Customer Service
- Overnight Mangerial Activities
- Construction
- Roofing
- Multi Tasking
- Fast Learner
- Hard working
- Reliable
Languages
Spanish
Native or Bilingual
Timeline
Overnight Supervisor
Maverik Adventure's First Stop
02.2024 - 01.2025
Shift Manager
Taco Bell
05.2020 - 01.2021
Shift Supervisor
McDonald’s
10.2019 - 04.2020
Cashier/Cook
Popeyes® Louisana Kitchen
12.2018 - 09.2019
Tile Setter
N/A
01.2017 - 11.2017
High School - undefined
William C. Hinkley
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