Abigail Lastre
Federal Heights
Summary
- Friendly and bilingual customer service professional with hands-on experience assisting clients, answering questions, and guiding purchasing decisions in a fast-paced environment.
- Skilled in building strong customer relationships, identifying individual needs, and delivering personalized recommendations to enhance customers' experiences.
- Experienced in handling high-volume phone and email communication, multitasking under pressure, and maintaining professionalism at all times.
- Proven ability to work both independently and as part of a team, supporting coworkers, and contributing to a positive store environment.
- Highly organized, detail-oriented, and dependable, with a strong work ethic and a passion for delivering excellent service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Premier Group Insurance/ Gallery of Insurance
Denver
07.2024 - Current
- Front desk support by answering phone calls and responding to customer emails in a timely and professional manner
- Educated clients on insurance products and services available.
- Prepare auto insurance quotes and assist clients with policy related inquiries and updates.
- Communicate with insurance agents and underwriting departments to resolve issues and ensure customer needs are met.
- Perform basic bookkeeping tasks and maintain accurate client records.
- Offer notary services to clients as needed.
Cosmetologist Student
Colorado's Finest Salon and Spa
Englewood
06.2022 - 06.2022
- Organized supplies to ensure a well-stocked inventory at all times.
- Followed safety protocols while performing all tasks related to cosmetology services.
- Engaged in a hands-on experience on the service floor during the summer, actively serving clients and building relationships
Education
Associate of Applied Science - Cosmetology And Salon Management
Arapahoe Community College
Littleton, CO05-2024
High School Diploma -
Sheridan High School
Sheridan05-2023
Associate of Arts - Business
Arapahoe Community College
Littleton, COSkills
- Customer service
- Problem resolution
- Relationship building
- Effective communication
- Time management
- Client education
- Accountability
- Team collaboration
- Bilingual: fluent in English and Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Premier Group Insurance/ Gallery of Insurance
07.2024 - Current
Cosmetologist Student
Colorado's Finest Salon and Spa
06.2022 - 06.2022
Associate of Applied Science - Cosmetology And Salon Management
Arapahoe Community College
High School Diploma -
Sheridan High School
Associate of Arts - Business
Arapahoe Community College
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