Abigail Flynn
Colorado Springs
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations capability and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Field Service Manager
Blue Moon Estate Sales
01.2024 - Current
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of employees, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Bookkeeper
Flynn Accounting, LLC
01.2019 - 11.2023
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Completed payroll for employees and maintained detailed records of procedures.
Sales Associate
American Eagle Outfitters, Inc
08.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service
Schlotzsky's Deli
06.2017 - 08.2018
- Provided exceptional customer service, consistently exceeding performance standards.
- Trained new cafe workers in sales, customer service, and safety.
- Built positive relationships with customers by providing exceptional customer service.
- Directed cleaning, restocking, and customer service activities.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
Education
Bachelor of Arts - Inclusive Elementary Education
University of Colorado At Colorado Springs
Colorado Springs, CO05-2027
Skills
- Time management
- Decision-making
- Relationship building
- Conflict resolution
- Critical thinking
- Personable
Timeline
Field Service Manager
Blue Moon Estate Sales
01.2024 - Current
Bookkeeper
Flynn Accounting, LLC
01.2019 - 11.2023
Sales Associate
American Eagle Outfitters, Inc
08.2018 - 01.2019
Customer Service
Schlotzsky's Deli
06.2017 - 08.2018
Bachelor of Arts - Inclusive Elementary Education
University of Colorado At Colorado Springs
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