Lammie Trinh
Thornton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Registered Behavioral Technician
Trumpet Behavioral Health
10.2021 - Current
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans
- Taught and helped children with autism develop new verbal, communication and social skills necessary for living healthy lifestyles
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients
- Conducted and wrote psychological evaluations to determine clients' current intellectual functioning and behavioral progress
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Maintained accurate records, contributing to the overall success of treatment plans.
Team Leader
Rush Bowls
02.2021 - 08.2021
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Comfortable with working in a fast paced environment while maintaining composure and efficiency
- Oversaw inventory
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Receptionist
Five Star Nails and Lashes
01.2019 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Oversaw inventory by restocking supplies and organizing inventory
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate - Medical Office Assistant
Front Range Community College
12.2024
Diploma -
Holy Family High School
Broomfield, CO05.2019
Skills
- Customer relations
- Data entry
- Team planning
- Self-management
- Business operations understanding
- Service-oriented mindset
- Administrative support
Timeline
Registered Behavioral Technician
Trumpet Behavioral Health
10.2021 - Current
Team Leader
Rush Bowls
02.2021 - 08.2021
Receptionist
Five Star Nails and Lashes
01.2019 - 11.2019
Certificate - Medical Office Assistant
Front Range Community College
Diploma -
Holy Family High School
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