Abigail Caudill
Highlands Ranch
Summary
Highly motivated Manager with seven years of supervisory experience. Patient, articulate communicator, and resolution-based thinker who is confident in making effective business decisions within the parameters set by the organization. Able to adapt and use available resources, data, and tools to set priorities and ensure the smooth operation of the business.
Overview
17
17
years of professional experience
2001
2001
years of post-secondary education
Work History
Area Operations Manager
Dave and Buster’s
Westminster
03.2024 - Current
- Oversaw daily operations and ensured adherence to company policies.
- Managed staff scheduling and optimized workforce allocation for efficiency.
- Implemented process improvements to enhance service delivery standards.
Senior Manager
P. F. Chang’s
06.2021 - 09.2023
- Manages restaurant operations, encompassing service management, procurement, scheduling, inventory control, customer retention, and resolution of customer inquiries.
- Provide support to employees, scheduling and conducting employee training.
Hospitality Lead/Hostess/Trainer/Take Out Server/Catering
P.F. Chang’s
09.2018 - 06.2021
- Demonstrated strong leadership as the Manager on Duty, independently supervising shifts and effectively handling various on-the-job challenges.
- Contributed to the successful launch of two distinct restaurant openings, mentoring numerous employees in the role of Coordinator.
- Played a pivotal role as part of the dedicated team that remained operational during the COVID-19 shutdown.
- Skilled catering driver in the store, showcasing expertise in orchestrating and driving catering initiatives, alongside full-time Management.
Phone Operator
Best Buy
10.2015 - 07.2019
- Managed incoming calls for all Fort Wayne Best Buy locations, addressing inquiries from various departments and providing comprehensive customer assistance.
- Handled customer queries, conducted transactions, scheduled appointments, and followed up to ensure a seamless customer experience.
- Supported the customer service desk and assisted with front-end responsibilities to maintain exceptional service standards.
AppleCare at Home Advisor
Apple, INC
03.2013 - 10.2015
- Served as an AppleCare at Home Advisor, delivering comprehensive technical and customer support for a wide range of iOS-capable devices, including iPhones, iPads, iPods, Apple Watch, Beats Headphones, and iTunes.
- Highly rated chat advisor, demonstrating exceptional typing speed (75+ wpm), grammar, and vocabulary skills while accurately diagnosing issues and recommending effective resolutions.
- Troubleshooting, data analysis, and issue resolution abilities, enhancing problem-solving expertise.
- Adapted swiftly to changing situations and policies, showcasing flexibility in altering plans and approaches as needed.
- Proficiently navigated MAC computer-based office software, complementing existing proficiency in Microsoft Office applications.
Senior Customer Service Representative/Tech Coordinator
Verizon Wireless
06.2008 - 10.2012
- Responsible for addressing billing inquiries, sales of phones and products, resolution of customer concerns, handling escalated issues, and serving as a vital link between customers and various internal departments.
- Played a pivotal role in the Management Support Team, contributing to the training, supervision, and guidance of both seasoned representatives and new recruits.
- Executed provisioning and seamless integrations with our switch, in addition to troubleshooting advanced voice and data services for our valued customers.
- Member of the Future Leaders Program, a Leadership Development initiative for high-potential employees. Received specialized training in managerial, training, and coaching skills typically reserved for team managers and higher-ranking positions.
Education
South Side High Scho
Fort Wayne, INSkills
- Leadership
- Multitasking
- Training and coaching
- Problem solving
- Inventory control
- Restaurant launches
- Communication skills
- Schedule management
- Collaborator
Timeline
Area Operations Manager
Dave and Buster’s
03.2024 - Current
Senior Manager
P. F. Chang’s
06.2021 - 09.2023
Hospitality Lead/Hostess/Trainer/Take Out Server/Catering
P.F. Chang’s
09.2018 - 06.2021
Phone Operator
Best Buy
10.2015 - 07.2019
AppleCare at Home Advisor
Apple, INC
03.2013 - 10.2015
Senior Customer Service Representative/Tech Coordinator
Verizon Wireless
06.2008 - 10.2012
South Side High Scho