Abigail A. Pacheco
Fountain
Overview
6
6
years of professional experience
Work History
Crisis Counselor
988 Vibrant
01.2024 - Current
- Provided emotional support to individuals in crisis, utilizing active listening techniques and empathy.
- Collaborated with multidisciplinary teams to develop intervention strategies for diverse client needs.
- Facilitated workshops on coping mechanisms and stress management for community members.
- Conducted assessments to determine immediate needs and appropriate referrals for clients in distress.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
Court Appointed Special Advocate/CASA
CASA of Pikes Peak Region
04.2024 - 12.2025
- Advocated for children's best interests in court proceedings, ensuring their voices were heard and considered.
- Conducted thorough assessments of family dynamics to develop comprehensive case reports for judicial review.
- Collaborated with social service agencies to coordinate resources and support services for children and families.
- Mentored new advocates on case management best practices, fostering skill development and confidence in their roles.
Business Administrator/Manager/Co-Owner
Los Rochas Painting LLC
05.2020 - 12.2025
Remote Customer Service Representative
L.A. Health Care Plan
11.2021 - 05.2022
ABA Behavior Technician
Aspire Behavioral Care
09.2020 - 04.2021
Education
CHOICES Ethical Foundations - undefined
HardBeauty HBF-24-203-003
Colorado Springs, CO09.2024
CHOICES Suicide Prevention for Non-Clinical Workers - undefined
HardBeauty HBF-24-202-003
Colorado Springs, CO09.2024
CHOICES Peer Recovery Coach Training - undefined
HardBeauty HBF-24-201-003
Colorado Springs, CO08.2024
COURT APPOINTED SPECIAL ADVOCATE Training - undefined
CASA PIKES PEAK REGION
Colorado Springs, CO04.2023
College Degree in Medical Assisting - undefined
Pima Medical Institute
Colorado Springs, CO10.2021
Skills
- -Public Speaking
- -Mandated Reporting
- -Information Gathering
- -Reporting to Judge
- -Monitoring Court Orders
- -Writing oral reports
- -Work Closely with Attorneys, Social Workers, and families
- -Scheduling estimates and coordinating client meetings
- -Maintaining insurance policies and manage company payments
- -Construct labor and meeting schedules
- -Handle payroll and distribute checks
- -Ensure OSHA compliance on job sites
- -Communicate with clients about labor and project timelines
- -Search for new job contracts and opportunities
- -Maintain office cleanliness, organize files, and manage invoices
- -Manage company taxes and 1099 forms
- -Dispatch laborers and recruits new painters
- -Update schedules
- -Translate (Spanish-English)
- -Direct calls to appropriate departments and provide information on coverage (Medi-Cal, Medicare A-D, Blue Cross/Blue Shield, Anthem, etc)
- -Assist with provider, clinic, and personal information updates
- -Coordinate transportation for senior and disabled patients
- -Support clients on a per diem basis
- -Handle new customer inquiries and demographic or physician changes
- -Maintain knowledge of customer accounts and explain products and benefits
- -Advocating, Motivational Interviewing, Mentoring, Educating, Personal Development, Goal Oriented, Guiding of Personal Insight, Plan Based Goal Setting
- -Behavior Intervention
- -Development&Implementation of plan
- -Spectrum Disorders
- -REMOTE work
- -FULLY SPANISH BILINGUAL
- Crisis Intervention
Languages
Spanish
Native or Bilingual
Timeline
Court Appointed Special Advocate/CASA
CASA of Pikes Peak Region
04.2024 - 12.2025
Crisis Counselor
988 Vibrant
01.2024 - Current
Remote Customer Service Representative
L.A. Health Care Plan
11.2021 - 05.2022
ABA Behavior Technician
Aspire Behavioral Care
09.2020 - 04.2021
Business Administrator/Manager/Co-Owner
Los Rochas Painting LLC
05.2020 - 12.2025
CHOICES Ethical Foundations - undefined
HardBeauty HBF-24-203-003
CHOICES Suicide Prevention for Non-Clinical Workers - undefined
HardBeauty HBF-24-202-003
CHOICES Peer Recovery Coach Training - undefined
HardBeauty HBF-24-201-003
COURT APPOINTED SPECIAL ADVOCATE Training - undefined
CASA PIKES PEAK REGION
College Degree in Medical Assisting - undefined
Pima Medical Institute