Sergio Andres Muñoz Hernandez
Philosopher
Bogotá,DC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Call Center Agent
Teleperformance
Bogota, Bogota
09.2020 - 12.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Automated processes to manage remote network.
Salesman
Adidas
Bogota , Bogota
11.2019 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Retail Salesman
140chomiles (urbano y montaña)
Bogota, Bogota
11.2018 - 05.2019
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Spoke to customers in native language to increase loyalty and establish relationships.
Retail Salesman
Koaj (permoda)
Bogota, Bogota
11.2016 - 12.2016
- Greeted customers and helped with product questions, selections and purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
No Degree - Philosophy
Universidad Libre
Bogota 02.2016 - 07.2020
Skills
Answering questions
Timeline
Call Center Agent
Teleperformance
09.2020 - 12.2021
Salesman
Adidas
11.2019 - 12.2019
Retail Salesman
140chomiles (urbano y montaña)
11.2018 - 05.2019
Retail Salesman
Koaj (permoda)
11.2016 - 12.2016
No Degree - Philosophy
Universidad Libre
02.2016 - 07.2020
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