Abdulrahaman Babatunde

Customer Support Field Engineer | NCR
Denver colorado- current

• Provided on-site and remote support for NCR hardware, including ATMs, POS systems, kiosks, and peripherals.
• Performed installation, maintenance, and component-level troubleshooting for hardware and software systems.
• Diagnosed and resolved network, server, and endpoint issues, ensuring minimal downtime and optimized performance.
• Delivered high-quality customer support, documenting service activities and escalating complex issues as needed.
• Adhered to safety standards and company policies, working flexible schedules including nights, weekends, and holidays.

• 2 years

Motivated IT Support and Cloud Technician with 3+ years of hands-on experience supporting Microsoft 365, Azure cloud identity, enterprise hardware, and networked systems, now actively transitioning into data center operations with a strong technical foundation aligned to Google’s environment. Skilled in troubleshooting operating systems, workstation/server hardware, networking protocols, and cloud services, with a proven ability to deliver clear, customer-focused support in fast-paced technical settings.

Experienced in break-fix repairs, hardware assembly, rack installations, cabling (fiber and copper), IMACD tasks, imaging, and component-level diagnostics across enterprise devices. Strong mechanical and electrical aptitude with the ability to follow technical diagrams, perform precise repairs, and maintain high safety and quality standards.

Currently expanding expertise in data center infrastructure, server environments, networking fundamentals, Linux usage, cabling standards, ticketing workflows, and hardware deployment, with the goal of excelling in Google’s large-scale, mission-critical environment. Known for professionalism, reliability, and a strong commitment to continuous learning, operational excellence, and supporting high-availability systems.

• Performed installation, maintenance, and decommissioning (IMACD) of IT assets across diverse environments.
• Delivered break/fix support, diagnosing and resolving hardware and software issues for end users.
• Reimaged desktops and laptops using PXE boot, ensuring proper backups and data restoration processes.
• Supported remote desktop, patch management, hardware/software inventory, and endpoint security using SCCM.
• Configured and maintained VPN connections (Pulse Secure and other solutions) to enable secure remote access for employees.
• Assisted with incident and problem management, following SLA requirements and best practices using ServiceNow and Spiceworks.
• Maintained accurate asset inventory and ensured timely configuration updates.
• Provided end-user training and documentation to support onboarding and enhance user experience.
• Configured and maintained VoIP phone systems, ensuring consistent communication functionality.

• Contracted by Robert half