Abdulrahaman Babatunde

As a Customer Engineer / Field Technician at NCR Voyix, I provide critical on-site technical support for retail, banking, and hospitality clients. My role involves the installation, maintenance, and repair of NCR hardware such as ATMs, POS systems, kiosks, and related peripherals. I serve as the first line of defense in resolving technical issues, ensuring minimal downtime and high customer satisfaction.

I work directly with clients to troubleshoot hardware and software malfunctions, perform routine servicing, and execute system upgrades. I also handle network configurations, maintain service documentation, and uphold safety and security protocols in every customer interaction.

• Hardware Installation & Repair – Proficient in setting up and servicing ATMs, POS terminals, scanners, and printers.
• Field Support & Troubleshooting – Skilled in diagnosing and resolving on-site technical issues efficiently.
• Customer Interaction – Strong communication and interpersonal skills for delivering excellent service under pressure.
• Software & Networking – Basic configuration of software updates, operating systems, and network connectivity.
• Technical Documentation – Accurate logging of service activities, parts usage, and incident reports.
• Time Management – Capable of handling multiple service calls while meeting SLA timelines.
• Compliance & Safety – Knowledgeable in maintaining secure and compliant service environments.

As an Azure Account Management and Sync Support Engineer my role is responsible for providing technical support to customers who use Azure Active Directory (Azure AD) to manage identities and access to various Microsoft cloud services. my role typically involves working with customers who have subscribed to Azure AD Premium or Enterprise Mobility + Security (EMS) licenses and helping them with various Azure AD management and synchronization issues.

My daily responsibilities as an Azure Account Management and Sync Support professional includes:

• Assisting customers with Azure AD user and group management, including creating, modifying, and deleting users and groups in the Azure portal.
• Troubleshooting issues related to Azure AD synchronization with on-premises directories and resolving synchronization errors.
• Providing guidance and support to customers on configuring and using Azure AD features such as conditional access policies, identity protection, and multi-factor authentication.
• Collaborating with cross-functional teams to resolve complex technical issues and ensuring customer satisfaction.
• Maintaining accurate records of customer interactions and technical solutions in a CRM system (DFM/RAVE).
• Contributing to the development of self-help materials, documentation, and knowledge base articles to improve customer self-service options.

As M365 Technical Support Engineer Tier 2. My role is to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

Working with key customers, supported with technology which include:
• Azure • Dynamics • Office 365 • Networking • Active Directory • Virtual Machines (Working on Clouds environments, both on premises and hybrid, utilizing powershell to install and update applications and logs, using tools like Mfc/Mapi, fiddler, SARA and timber in gathering, reading, troubleshooting logs).

• Responded to assistance as an advanced technical contact for troubleshooting all microsoft related issues.
  
• Deliver advanced technical, troubleshoot and problem solving solutions for enterprise customers including issues escalated to the highest level of management.
  
• Collaborate with domain experts (SMEs) and escalation managers when additional support is needed.
  
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved.
  
• Seek supplemental training to improve performance and develop a specialization

• Configure robots using built-in Linux Operating Systems to follow correct QR codes to arrive at the accurate pallet of inventory according to the SAU codes on each rack to organize inventory
• Utilize UBUNTU to program robots to ensure all data is encrypted and immutable to protect robots against corruption and malicious software
• Disassemble and reassemble all PC hardware by connecting HDMI from robots operating system to interface monitor to configure robots and install SSD card accurately
• Apply high attention when connect PCs to 12-volt power cables to ensure all robots are operating accurately and efficiently within the warehouse to guarantee the safest environment possible

• Utilized RF Scanners and laptops to take accurate inventory of products to ensure efficiency
• Diagnosed and troubleshot printer issues, connectivity issues, and laptop issues to guarantee a productive work environment
• Developed professional demeanor and communication skills when interacting with fellow employees and management to ensure everyone’s needs were heard and met
• Trained new hires on best practices, policies, and procedures for a uniform experience