ABBY STEDMAN
Aurora
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Registered Veterinary Technician
Gentle Touch Animal Hospital
Denver
07.2023 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Administered medications and vaccinations to animals as directed by veterinarians.
- Maintained accurate medical records and updated patient information regularly.
- Provided compassionate care and support to pets and their owners.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Team Lead
The Four Paws Hotel and Day Resort
Grand Blanc
08.2020 - 11.2022
- Coached employees on speed and efficiency to improve team productivity.
- Kept close eye on department operations to quickly meet equipment, housekeeping and supply restocking needs.
- Supervised team of 15 employees to maintain optimal performance and consistent operations.
- Prioritized workflow and resolved daily operational challenges to support goal achievement.
- Provided daily direction to team members to achieve departmental goals.
- Trained employees to follow standard work processes and learn role-specific skills.
- Assisted team members on appropriate application of policies and procedures.
- Communicated with team members on job functions, responsibilities and financial goals.
- Guided employees in handling difficult or complex problems or resolving escalated complaints.
Assistant Store Manager
J.J. Cardinal's Wild Bird and Nature Store
Grand Blanc
09.2014 - 11.2022
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Monitored store inventories and ordered new products and equipment to prevent shortages.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Trained employees on store policies, sales techniques and new procedures.
- Interacted with customers on sales floor to build rapport and offer product expertise.
Education
Associate of Science - Animal Technology
Bel-Rea Institute of Animal Technology
Aurora, CO 01.2023 - 12.2024
High School Diploma -
Grand Blanc High School
Grand Blanc, MISkills
- Decision making
- Customer relations
- Problem-solving
- Customer service
Timeline
Registered Veterinary Technician
Gentle Touch Animal Hospital
07.2023 - Current
Associate of Science - Animal Technology
Bel-Rea Institute of Animal Technology
01.2023 - 12.2024
Team Lead
The Four Paws Hotel and Day Resort
08.2020 - 11.2022
Assistant Store Manager
J.J. Cardinal's Wild Bird and Nature Store
09.2014 - 11.2022
High School Diploma -
Grand Blanc High School