Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Service Technician
Markley Motors
09.2021 - 02.2024
Explained diagnostic findings to customers and outlined repair or service options.
Adhered to safety protocols and policies to reduce workplace hazards.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Senior Technician/Customer service Advisor
Valvoline instant oil change
06.2018 - 03.2021
Followed established procedures for inspection of belts, fluids and filters, performing needed maintenance.
Monitored spare parts inventory and addressed shortages with purchasing personnel.
Monitored and enforced safety measures to mitigate hazards.
Managed maintenance activities, supervised staff, and inspected equipment.
Customer service representative
Otter Products (OtterBox)
05.2015 - 05.2018
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Managed timely and effective replacement of damaged or missing products.
Responded to customer requests for products, services, and company information.