Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Burns

Denver

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

9
9
years of professional experience

Work History

Service Technician

Markley Motors
09.2021 - 02.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Senior Technician/Customer service Advisor

Valvoline instant oil change
06.2018 - 03.2021
  • Followed established procedures for inspection of belts, fluids and filters, performing needed maintenance.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Monitored and enforced safety measures to mitigate hazards.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Customer service representative

Otter Products (OtterBox)
05.2015 - 05.2018
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests for products, services, and company information.

Education

AAS - Automotive Technology / Multimedia Graphic Design

Front Range Community College
Westminster, Colorado, CO

Skills

  • Process improvement
  • Point-of-sale proficiency
  • Work order prioritization
  • Strong interpersonal skills
  • Data-driven planning
  • Time tracking
  • Critical thinking skills
  • Proactive and self-motivated
  • Professional and courteous
  • Attentive and resourceful
  • Excellent communication skills
  • Exceptional organizational skills

Timeline

Service Technician

Markley Motors
09.2021 - 02.2024

Senior Technician/Customer service Advisor

Valvoline instant oil change
06.2018 - 03.2021

Customer service representative

Otter Products (OtterBox)
05.2015 - 05.2018

AAS - Automotive Technology / Multimedia Graphic Design

Front Range Community College
Abby Burns