Abbigail Knake
Denver,CO
Summary
Dynamic retail professional with extensive experience at Menards, excelling in customer service management and inventory control. Proven track record in enhancing store presentation and boosting employee morale. Skilled in training and mentoring teams, fostering collaboration, and implementing effective problem-solving strategies to elevate customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Wallcoverings and Grocery Manager
Menards
01.2024 - 04.2025
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Improved store layout for easier navigation and more pleasant shopping experience.
- Enhanced customer experience by training staff in effective communication and problem-solving skills.
Assistant Cabinets and Appliances Manager
Menards
08.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Built customer relationships through kitchen design program.
- Enhanced customer satisfaction by resolving disputes promptly.
Team Member
Menards
05.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service.
- Continued to work my way up through the company, gaining knowledge on multiple different roles.
Flooring Team Member
Menards
03.2022 - 05.2022
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Banquet Waiter
Saginaw Valley State University
11.2019 - 03.2020
- Fostered enjoyable event atmosphere through friendly guest interactions
- Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server and food runner duties.
- Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Executed synchronized meal service simultaneously serving multiple guests.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
Sales Associate
Aeropostale
10.2016 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Criminal Justice
Saginaw Valley State University
Saginaw, MISonography
Delta College
Bay City, MIHigh School Diploma -
Clio High School
Clio, MI06-2019
Skills
- Customer service management
- Scheduling coordination
- Inventory management
- Training and mentoring
- Task delegation
- Vendor management
- Store presentation
- Problem solving
- Time management
- Team building
- Customer service
Accomplishments
Voted by my peers and senior management as assistant manager of the year in 2024
Timeline
Assistant Wallcoverings and Grocery Manager
Menards
01.2024 - 04.2025
Assistant Cabinets and Appliances Manager
Menards
08.2023 - 01.2024
Team Member
Menards
05.2022 - 08.2023
Flooring Team Member
Menards
03.2022 - 05.2022
Banquet Waiter
Saginaw Valley State University
11.2019 - 03.2020
Sales Associate
Aeropostale
10.2016 - 06.2019
Criminal Justice
Saginaw Valley State University
Sonography
Delta College
High School Diploma -
Clio High School
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