Abbiegail Mitchell
Aurora
Summary
Detail-oriented professional with expertise in customer service. Known for problem-solving abilities and commitment to compliance, enhancing operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
CMS Teller
Loomis Armored US
Aurora, CO
04.2024 - Current
- Identified discrepancies in cash flow, implementing corrective measures promptly.
- Managed currency inventory, maintaining accurate records and balances.
- Trained new staff on cash management systems and operational best practices.
- Collaborated with team members to streamline cash handling procedures.
- Ensured compliance with security protocols and operational guidelines.
Head Cashier
Lowes Home Improvment
Arvada, CO
04.2019 - 04.2024
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on systems and customer service best practices.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Implemented process improvements to enhance efficiency and reduce transaction times.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
Card Member Service
U.S. Bank
Aurora, CO
06.2021 - 11.2021
- Resolved customer inquiries through effective communication and tailored problem-solving, enhancing customer satisfaction.
- Managed high-volume customer inquiries across multiple channels, ensuring timely resolutions and maintaining service quality.
- Demonstrated self-motivation by consistently completing tasks with minimal supervision.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adapted to flexible work schedules, including nights and weekends.
Education
High School Diploma -
Ramgeview High School
Aurora, CO05-2017
Skills
- Transaction processing
- Customer service
- Call center experience
- Effective communication
- Listening and comprehension
- Critical thinking
- Work ethic
Timeline
CMS Teller
Loomis Armored US
04.2024 - Current
Card Member Service
U.S. Bank
06.2021 - 11.2021
Head Cashier
Lowes Home Improvment
04.2019 - 04.2024
High School Diploma -
Ramgeview High School