Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aaron Kelly

Littleton,CO

Overview

13
13
years of professional experience

Work History

Case Manager

Family Promise Of Cheyenne
03.2021 - 05.2025
  • Partnered with local organizations to expand access to social and community services.
  • Spearheaded fundraising efforts to support social and community service initiatives.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Monitored program performance and outcomes for successful delivery of services.
  • Excellent communication skills, both verbal and written.

Landscape Laborer

Humboldt River Landscaping
02.2017 - 02.2021
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Assisted with installations of irrigation systems and maintenance/repair.
  • Communicated with clients regarding expectations of cost and work, in additional to providing customer support to new and existing customers.

Call Center Supervisor

Teleperformance USA
05.2016 - 02.2017
  • Supervised 10-12 agents in providing excellent customer service to callers requiring assistance for billing and device issues.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Interacted with escalations of customers who were left with unresolved concerns or left unhappy with the resolution provided by agent

Assistant Manager

Fitness 307
08.2014 - 05.2016
  • Oversaw customer relations and helped train employees on customer service expectations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Warehouse Fulfillment Associate

Sierra Trading Post
10.2012 - 04.2014
  • Wrapped pallets in shrink wrap prior to loading.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals at 110% of the expected production goal.
  • Located needed merchandise in inventory and placed on skids for transport to shelves.

Education

High School Diploma -

Cheyenne Central High School
Cheyenne
05-2014

Skills

  • Organization and multitasking
  • Resource management
  • Team collaboration
  • Self Starting
  • Easy to instruct

Languages

English
Native or Bilingual

Timeline

Case Manager

Family Promise Of Cheyenne
03.2021 - 05.2025

Landscape Laborer

Humboldt River Landscaping
02.2017 - 02.2021

Call Center Supervisor

Teleperformance USA
05.2016 - 02.2017

Assistant Manager

Fitness 307
08.2014 - 05.2016

Warehouse Fulfillment Associate

Sierra Trading Post
10.2012 - 04.2014

High School Diploma -

Cheyenne Central High School

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Aaron Kelly