Aaron Kelly
Littleton,CO
Overview
13
13
years of professional experience
Work History
Case Manager
Family Promise Of Cheyenne
03.2021 - 05.2025
- Partnered with local organizations to expand access to social and community services.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Monitored program performance and outcomes for successful delivery of services.
- Excellent communication skills, both verbal and written.
Landscape Laborer
Humboldt River Landscaping
02.2017 - 02.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Developed and maintained efficient irrigation system for outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Assisted with installations of irrigation systems and maintenance/repair.
- Communicated with clients regarding expectations of cost and work, in additional to providing customer support to new and existing customers.
Call Center Supervisor
Teleperformance USA
05.2016 - 02.2017
- Supervised 10-12 agents in providing excellent customer service to callers requiring assistance for billing and device issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Interacted with escalations of customers who were left with unresolved concerns or left unhappy with the resolution provided by agent
Assistant Manager
Fitness 307
08.2014 - 05.2016
- Oversaw customer relations and helped train employees on customer service expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Fulfillment Associate
Sierra Trading Post
10.2012 - 04.2014
- Wrapped pallets in shrink wrap prior to loading.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals at 110% of the expected production goal.
- Located needed merchandise in inventory and placed on skids for transport to shelves.
Education
High School Diploma -
Cheyenne Central High School
Cheyenne05-2014
Skills
- Organization and multitasking
- Resource management
- Team collaboration
- Self Starting
- Easy to instruct
Languages
English
Native or Bilingual
Timeline
Case Manager
Family Promise Of Cheyenne
03.2021 - 05.2025
Landscape Laborer
Humboldt River Landscaping
02.2017 - 02.2021
Call Center Supervisor
Teleperformance USA
05.2016 - 02.2017
Assistant Manager
Fitness 307
08.2014 - 05.2016
Warehouse Fulfillment Associate
Sierra Trading Post
10.2012 - 04.2014
High School Diploma -
Cheyenne Central High School