Aaron Jones
Castle Rock,CO
Summary
Intelligent and technical professional with leadership experience. Thrives on challenging oneself and others to continuously grow the business. Energetic and highly committed to taking Xfinity beyond today. Top-notch organizational and presentation skills drive constant improvement. Excels at motivating teams and fostering positive dynamics as an energetic supervisor. Dedication lies in creating an open and communicative culture where employees feel empowered to contribute to the company's success.
Overview
7
7
years of professional experience
Work History
XOC, HFC Supervisor
Comcast
11.2022 - Current
- Lead and supervise a team of 9 technicians, ensuring efficient daily operations and adherence to company policies
- Supervised two teams of technicians for 4 months while leadership positions and new supervisor shifts were determined
- Developed, trained, and mentored technicians to ensure they have the resources to perform their duties efficiently
- Conduct weekly 1-1’s, regular quarterly check-ins, and yearly performance reviews
- Identify opportunities within my direct reports for professional development and leadership skills, driving their own results and growth
- Collaborate with the supervisor team on goals, processes, and support for the HFC Desk
- Consistently met or exceed my monthly responsibilities of QC’s and customer call-backs
- Brought a high level of knowledge of all things rPHY and helped train my peers in supporting the day-to-day work of Genesis
- Performed the 2023 Frontline Shift bid and Holiday Schedule Coverage- later taking part in a team of 3 leaders bringing the Shiftbid Tool into the HFC for more successful shift changes
- Partnered with BPE to create a Genesis troubleshooting Wiki
- Developed a leadership landing spot for HFC inside Confluence/Wiki
- Part of the leadership focus team for the HFC Scorecard in 2024
- Also provided a solution for DB tasks being weighted versus timed tasks
- Lead Re-vamp efforts into the QM role, which is currently in frontline BETA testing with a tentative launch date of early January 2024
- Launched QC Randomization among HFC leaders; this included drafting up the random monthly assignments, proposing to the team, implementing feedback, and holding readouts after 2 months of trials to gain best practices and areas of improvement to continue in 2024
HFC Engineer 1
Comcast
03.2018 - 10.2022
- Working in a fast-paced environment to support the HFC Desk's processes and tools
- Subject Matter Expert in NWT Storm Mode and Power Supply Notebook
- Creator of the HFC Engineer XOC Confluence Site
- Experience with tools and platforms used by the XOC
- Regular daily collaborative communication between National and cross-divisional teams
- Support 6 regions, with Seattle being primary
- Liaison between the HFC and XPM teams
- Monitor work thresholds and settings in Equilibrium
- Host regional sync calls
- Project Management includes but isn’t limited to holding focus groups, creating communications and milestones, assessing risk impact, and developing ROI using the 4 pillars of business contribution
- Application, tool, and process subject matter expert (SME) for HFC
- Continuously provide training to the HFC related to current tool advancements
- Support NWT Service hierarchy structure for the Seattle region
- Ensure my projects meet 3 primary goals: positive HFC Frontline impact, alignment with the other divisions, and an ROI on enhancements is provided
Education
High School Diploma -
Palmdale High School
Palmdale, CASkills
- EXCEL
- TEAMS
- SHAREPOINT
- ONE DRIVE
- WORD
- OUTLOOK
- Rally
- Grafana
- VCMTS UI
- ECAF
- Scout
- US Performance
- Node Timeline
- Access Network Analyzer
- Node Data Service (NDS)
- Sorm Mode Announcements
- HFC Passdown
- Equilibrium
- HFC Dashboard
- National Watchtower
- Schedule development
- Staff development
- Verbal and written communication
- Operations management
- Employee development
- Coaching and mentoring
- Goal oriented
- Analytical thinking
- Complex Problem-solving
- Processes and procedures
Timeline
XOC, HFC Supervisor
Comcast
11.2022 - Current
HFC Engineer 1
Comcast
03.2018 - 10.2022
High School Diploma -
Palmdale High School
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