Aaron Estrada
Popeyes
COLORADOSPRINGS,CO
2
Languages
9
years of professional experience
General Manager experienced in operations management, team building, and labor cost control. Achieved significant sales growth and operational efficiency through effective problem resolution and commitment to guest service and brand standards. Focused on fostering a positive work environment and delivering strong results through strategic planning and team development.
Work History
General Manager
8 Years 7 Months- Directed daily restaurant operations, ensuring consistent guest service and brand standards.
- Managed labor scheduling, staffing, and onboarding to maintain efficient coverage.
- Monitored food safety, sanitation, and quality compliance across shifts.
- Controlled inventory ordering, stock rotation, and waste reduction efforts.
- Analyzed sales trends and operating reports to guide business decisions.
- Coached shift leaders and team members to strengthen performance and accountability.
- Resolved guest concerns promptly, protecting satisfaction and restaurant reputation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction with 20+ employees
- Developed and implemented strategies to increase sales and profitability.
Sales Associate
3 Months- Built customer trust through consultative selling and consistent follow-through on account requests.
- Handled payment processing, financing options, and transaction details with accuracy and confidentiality.
- Improved sales workflows by identifying service gaps and recommending process adjustments.
- Supported team performance by sharing product updates, sales techniques, and service best practices.
- Managed to help 15-30 customers a day
Sales Associate
5 Months- Advised customers on wireless plans, devices, and accessories to match needs and usage patterns.
- Processed activations, upgrades, and account changes accurately using retail sales systems.
- Resolved billing, service, and device concerns with clear product knowledge and customer focus.
- Maintained strong store presentation by organizing displays, inventory, and promotional materials.
- Managed attended to 15-30 customers a day
Education
High School Diploma
Skills
Operations management
Sales expertise
Labor cost controls
Collaboration skills
Leadership and team building
Training and coaching
Problem resolution
Time management
Labor cost management
Goal setting
Customer engagement
Multicultural communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
AT&T
02.2026 - 05.2026Read More
Sales Associate
T-Mobile
08.2023 - 01.2024Read More
General Manager
Popeyes
03.2018 - CurrentRead More
Doherty High School
High School Diploma
Read More