Aaliyah Najera
Pueblo,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Metro by T Mobile
03.2025 - Current
- I sell cell phones and provide customer service including processing payments.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Counter Serve
Crumble Cookie
07.2024 - 03.2025
- Helped customers choose items based on menu options, dietary needs and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Restocked counter supplies, napkins and silverware.
- Used cash register to perform cash, credit and debit transactions per day.
- Greeted all guests upon arrival and offered immediate assistance.
Server
Country Kitchen
07.2022 - 07.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
GED -
Pueblo Community College
Pueblo, CO09-2025
Skills
- Customer service
- Multi tasking
- Cash handling
- Reliability
- Quick Learner
Timeline
Customer Service Representative
Metro by T Mobile
03.2025 - Current
Counter Serve
Crumble Cookie
07.2024 - 03.2025
Server
Country Kitchen
07.2022 - 07.2024
GED -
Pueblo Community College
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