Aaliyah Famber
Aurora
Summary
Friendly and outgoing Paraeducator focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver.
Overview
10
10
years of professional experience
Work History
Campus Monitor
Aurora Public School District
08.2023 - Current
- Collaborated with administration and teachers to develop crisis plans.
- Provided security and safety to school staff and students.
- Performed conflict resolution between student body, parents, teachers, and administration.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Helped students build skills to navigate typical academic and social situations.
- Mediated conflicts through structured sessions.
- Met with teachers to establish goals for students in intervention program.
Paraeducator
Aurora Public School District
09.2021 - 05.2023
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Provided support during classes, group lessons and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
Work From Home Customer Service Agent
Netflix
03.2020 - 06.2020
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Documented calls according to Netflix policies for use in performance measurement and business progress tracking.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Customer Service Representative Team Lead
24-7 Intouch/Bagel Brands
03.2017 - 03.2020
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Quickly and accurately answer customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Third Key Sales Associate
Icing By Claire's
04.2016 - 12.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Received and counted money.
- Trained and mentored new employees.
Third Key Manager
Rainbow Shops
07.2014 - 12.2015
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
William C. Hinkley High School
Aurora, CO05.2015
Skills
- Classroom support
- Classroom management
- Behavioral monitoring
- Complaint resolution
- Sales expertise
- Inbound and Outbound Calling
- Training development aptitude
- Stocking and Replenishing
- Cash Handling
- Store opening and closing
- Point of Sale Knowledge
- Conflict Resolution
Timeline
Campus Monitor
Aurora Public School District
08.2023 - Current
Paraeducator
Aurora Public School District
09.2021 - 05.2023
Work From Home Customer Service Agent
Netflix
03.2020 - 06.2020
Customer Service Representative Team Lead
24-7 Intouch/Bagel Brands
03.2017 - 03.2020
Third Key Sales Associate
Icing By Claire's
04.2016 - 12.2016
Third Key Manager
Rainbow Shops
07.2014 - 12.2015
High School Diploma -
William C. Hinkley High School
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