Aaliyah Berrelez
Greeley
Summary
Enthusiastic individual skilled in customer service and team collaboration. Known for effective communication and conflict resolution, with a proven ability to train staff and enhance guest experiences through proactive engagement.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Family Funplex
Greeley
05.2024 - Current
- Assisted guests with inquiries, providing detailed information about memberships to enhance their experience.
- Manage reservations and ensure accurate guest check-in processes.
- Respond to guest complaints and resolve issues promptly.
- Collaborate with team members to maintain cleanliness and organization.
- Train new staff on customer service protocols and operational procedures.
- Handle cash transactions and process payments efficiently.
- Promote special events and activities to enhance guest experience.
- Promoted guest satisfaction through genuine, enthusiastic, and friendly interactions, fostering a welcoming atmosphere.
- Answered phones to address customer inquiries and efficiently transferred calls to appropriate staff members.
Internship Student
City of Greeley
Greeley
05.2025 - 08.2025
- Coordinated logistics for community events, including "Let's Bike Day 2025," managing details to ensure successful execution.
- Liaised with vendors for events and supported scheduling, facilitating seamless event operations.
- Collaborated with City of Greeley employees to address PTO, FMLA, and benefits inquiries, enhancing employee understanding.
Education
High School Diploma -
University High School
Greeley, CO05-2026
Skills
- Reservations management
- Customer service
- Customer engagement
- Conflict resolution
- Effective communication
- Detail-oriented
- Customer safety
- Team collaboration
- Problem solving
- Time management
- Administrative tasks
- Adaptability
- Professionalism
- Interpersonal skills
- Computer skills
Accomplishments
- President of Speech and Debate Team
- Graduated HS with Honors
- Originator and President of Chess Club
- Qualified for two National Tournaments for 2026 Speech and Debate
- Regional Boxing Champion 2025
Timeline
Internship Student
City of Greeley
05.2025 - 08.2025
Guest Service Representative
Family Funplex
05.2024 - Current
High School Diploma -
University High School