ALEJANDRO CASTRILLÓN MONTAÑO
Resumen profesional
Results-driven professional with experience in sales, talent acquisition, customer relationship management, and business operations. Skilled in consultative selling, account management, recruitment, and process optimization, with a proven 23% sales conversion rate and experience managing large customer portfolios. Strong background in analyzing customer needs, developing growth strategies, and building long-term relationships that drive retention and revenue. Psychology graduate with a specialization in Community Mental Health, bringing a unique combination of business acumen, communication, and people-focused expertise.
Datos destacados
7
7
years of post-secondary education
4
4
years of professional experience
Experiencia
Commercial & Operations Coordinator
Xmeals Miami
Miami, Florida
2025.11 - Actual
- Managed customer relationships throughout the full lifecycle, from acquisition and onboarding to renewals and retention.
- Developed and maintained relationships with over 100 active clients weekly, ensuring high levels of customer satisfaction and engagement.
- Coordinated weekly delivery operations across South Florida, optimizing routes and service coverage.
- Oversaw payment processing, customer follow-ups, and renewal strategies to maximize retention and customer satisfaction.
- Developed commercial communication campaigns through email, WhatsApp, and digital channels to increase conversions and repeat purchases.
- Supported business growth through referral programs, sales reporting, and operational process improvements.
Sales Representative
Multinational Health & Wellness Company
Miami , Florida
2025.07 - 2025.11
- Consulted with U.S.-based customers to identify health and wellness needs and recommend suitable products and solutions.
- Managed the full sales cycle, including lead qualification, product presentations, objection handling, and closing.
- Built strong customer relationships through personalized follow-up and consultative selling techniques.
- Maintained accurate records of customer interactions, sales activities, and pipeline performance using CRM systems.
- Collaborated with cross-functional teams to ensure a seamless customer experience and high satisfaction levels.
TALENT ACQUISITION AND ORGANIZATIONAL WELLBEING ANALYST
LEY Y OREDENS S.A.
CALI
2022.04 - 2025.07
- Managed high-volume recruitment for operational, administrative, and bilingual roles, achieving 15–20 hires per week.
- Conducted psychometric and competency assessments to ensure strong candidate fit and cultural alignment.
- Implemented sourcing strategies through digital channels, referrals, and educational partnerships, increasing the candidate pool by 30%.
- Supported onboarding and induction processes, improving employee integration and reducing early turnover.
- Contributed to employee engagement and wellbeing initiatives to enhance workplace satisfaction.
Formación
Postgraduate Degree - Community Mental Health
Universidad Nacional Abierta
Cali 2025.09 - 2026.04
Bachelor's Degree - Psychology
Universidad Nacional Abierta
Cali 2019.04 - 2025.11
Enfatiza tus habilidades clave
- Recruitment and Selection
- Competency-based Interviewing
- Psychometric Test Administration
- Talent Management
- Effective Communication
- Microsoft Office and Document Management
Idiomas
English
Avanzado
Spanish
Experto
Cronología
Commercial & Operations Coordinator
Xmeals Miami
2025.11 - Actual
Postgraduate Degree - Community Mental Health
Universidad Nacional Abierta
2025.09 - 2026.04
Sales Representative
Multinational Health & Wellness Company
2025.07 - 2025.11
TALENT ACQUISITION AND ORGANIZATIONAL WELLBEING ANALYST
LEY Y OREDENS S.A.
2022.04 - 2025.07
Bachelor's Degree - Psychology
Universidad Nacional Abierta
2019.04 - 2025.11