Diego Mauricio Palacios Bonelo
Flordidablanca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Application Support Analyst
Fundacion delamujer
floridablanca
03.2018 - Current
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by [Number]%.
- Translated client requirements into [Company] configuration requirements.
- Provided training to end users on new and updated systems and software.
- Participated in on-site requirements gathering sessions.
IT Infrastructure Auxiliar
Eticos ltda
bucaramanga
04.2013 - 09.2017
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
Help Desk Technician
Campollo sa
bucaramanga
05.2012 - 04.2013
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Education
Bachelor of Science - Systems Engineer
Unidades Tecnologicas De Santander
Bucaramanga12.2021
Bachelor of Science - Computer Systems Development Technology
Unidades Tecnologicas De Santander
Bucaramanga07.2018
Bachelor of Science - Technology in Design And System Administration
Unidades Tecnologicas De Santander
Bucaramanga04.2013
Skills
- Hardware Configuration
- Web Programming
- End User Support
- Microsoft Office
- Linux Environments
- ERP Software
- Unit, Integration and System Testing
- Strong Interpersonal and Communication Skills
- Database Management Software
Languages
Spanish
Native language
English
Intermediate
B1
French
Beginner
A1
Timeline
Application Support Analyst
Fundacion delamujer
03.2018 - Current
IT Infrastructure Auxiliar
Eticos ltda
04.2013 - 09.2017
Help Desk Technician
Campollo sa
05.2012 - 04.2013
Bachelor of Science - Systems Engineer
Unidades Tecnologicas De Santander
Bachelor of Science - Computer Systems Development Technology
Unidades Tecnologicas De Santander
Bachelor of Science - Technology in Design And System Administration
Unidades Tecnologicas De Santander
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