Estefania Varela Madrid
Logistics Manager Specialist
Envigado,ANT
Summary
Specialist in logistics management, with more than 5 years of experience in international transportation, logistics operations, sales and documentation.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Export Traffic Specialist /Customer Service Executive
Interworld Freight
02.2020 - 04.2024
- In charge of carrying out all the maritime, air and land logistics of exports made from the United States to any place in the world.
- Responsible for leading and managing all customer information and requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
Documentation Support Lead
The Kindgdom Group
09.2019 - 02.2020
- Responsible for supervising and carrying out all the documentation for the quote process, sales closing and after-sales service.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
Data Entry Analyst
Solvo Goblal
01.2019 - 05.2019
- Enhanced data accuracy by meticulously verifying and validating information entered into the system.
- Implemented rigorous quality control measures to minimize instances of incorrect or incomplete data entries without compromising output speed or volume quotas.
- Streamlined data entry processes for increased efficiency and reduced errors.
Integrated Agent
American Airlines
06.2015 - 12.2016
- In charge of customer service for airline passengers.
- In charge of passenger security processes.
- In charge of international cargo shipping processes.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
Portfolio and Customer Recovery Assistant
OdontoSur
09.2014 - 12.2014
- Enhanced patient recovery by implementing customized care plans and monitoring progress.
- Evaluated effectiveness of individual interventions using outcome measures or qualitative feedback to inform ongoing treatment planning.
Bank Promoter
Planeta Producciones
12.2012 - 07.2013
- In charge of promoting and selling the educational loans offered by Helm Bank to students from some universities in Medellin.
Business Consultant
Virtual Education HUB
11.2011 - 05.2012
- In charge of the sale of postgraduate and undergraduate degrees at CEIPA University
Education
MBA - Logistics
Centro De Estudios Financieros CEF
España 05.2001 -
MBA - Logistic Manager Specialist
CEIPA
Sabaneta 05.2001 -
BBA - Marketing Administrator
CEIPA
Sabaneta 05.2001 -
BBA - Human Resources Management
CEIPA
Sabaneta 05.2001 -
Skills
- Data Interpretation
- Traffic analysis
- Transportation Planning
- Traffic Management
- Networking
- Excellent Communication
- Public Speaking
- Analytical and Critical Thinking
- Client Service
- Experiential Learning
Timeline
Export Traffic Specialist /Customer Service Executive
Interworld Freight
02.2020 - 04.2024
Documentation Support Lead
The Kindgdom Group
09.2019 - 02.2020
Data Entry Analyst
Solvo Goblal
01.2019 - 05.2019
Integrated Agent
American Airlines
06.2015 - 12.2016
Portfolio and Customer Recovery Assistant
OdontoSur
09.2014 - 12.2014
Bank Promoter
Planeta Producciones
12.2012 - 07.2013
Business Consultant
Virtual Education HUB
11.2011 - 05.2012
MBA - Logistics
Centro De Estudios Financieros CEF
05.2001 -
MBA - Logistic Manager Specialist
CEIPA
05.2001 -
BBA - Marketing Administrator
CEIPA
05.2001 -
BBA - Human Resources Management
CEIPA
05.2001 -
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