Verónica Dix

Support in the construction and update of the technical documentation and of manuals of user that contemplate the appearances that are of utility for the final users of the systems of information of the Entity.

Execute the cases of proofs of the developments realised by the team of work of the Office of Technology of the Information. Realise and document the functional proofs and no functional of the applications developed and in process of implementation according customers needs. Present the reports and documentation that are requested by the Office of Technology of Information of Social Prosperity.

• Exceeded goals through effective task prioritization and great work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Handled calls to address customer inquiries and concerns.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked with customers to understand needs and provide excellent service.
• Increased customer satisfaction by resolving issues related with bills and customer experience.

• Carried out day-to-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Provide essential assistance to Customer's PC users in Europe, including software and hardware related issues, assist users by phone, email / voicemail and through the web
  interface.
• Diagnose and resolve software and hardware problems by giving step-by-step instructions.
• Provide advanced support to the Client's PC using the remote control tool, record all calls in the Helpdesk tracking database, instruct users on the use of application systems.

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
• Submitted service tickets for equipment maintenance requests.
• Support and consultancy in networks and data communications.
• Support to municipal government officials in the management of computer tools.
• I led the digital literacy process for officials and citizens; managing to train more than 400 people with different levels of knowledge and experience, in the use of computer tools, in the operation of computer equipment, terminals and printers.

• Volunteered with team members and organizations to help make measurable differences for program recipients.
• Helped program publicizing not only the volunteer offers that the organization offers but also the training of new team members who begin their participation in the organization in the area of outgoing social exchanges.
• Organized event schedules, positioning of the local committee at the Pontificia Universidad Javeriana,
• Attention, to more than 300 students, providing timely information on the different volunteer programs.