Juan Felipe Orrego
Jardin,Colombia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales and services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tecnico En Ventas Y Servicios
Martínez y hermanos s.a (Promoventas)
Medellin
2016.09 - 2020.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- More than 50 clients per day served
- Growth of more than 40% in populations served in last 3 years
Técnico En Ventas Y Servicios
distribuciones Merksur
Ciudad Bolívar (Antioquia)
2013.12 - 2016.08
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Prepared variety of different written communications, reports and documents
- Used coordination and planning skills to achieve results according to schedule
- Resolved problems, improved operations and provided exceptional service
- Used Microsoft Word and other software tools to create documents and other communications
Comprador
Carcafe (Multinacional exportadora de cafe)
Jardin
2010.01 - 2013.01
- Used coordination and planning skills to achieve results according to schedule
- Increased customer satisfaction by resolving issues
- Drove operational improvements which resulted in savings and improved profit margins
- Demonstrated respect, friendliness and willingness to help wherever needed
- Led projects and analyzed data to identify opportunities for improvement
- Developed team communications and information for meetings
- Resolved problems, improved operations and provided exceptional service
- Conducted research, gathered information from multiple sources and presented results
- Handled 50 calls per day to address customer inquiries and concerns
Education
Técnico - TECNICO EN VENTA DE PRODUCTOS Y SERVICIOS
SENA
MEDELLIN COLOMBIA12.2017
Administración De Inventarios - ADMINISTRACION Y CONTROL DE INVENTARIOS
SENA
MEDELLIN05.2011
High School Diploma -
NORMAL SUPERIOR SAGRADA FAMILIA
URRAO ANT COLOMBIA11.1999
Skills
- Proficient with equipment
- Quality Control Management
- Supplies inventory
- Vendor invoice payment
- Emergency procedure implementation
- Good adaptability and learning ability
- Worker
- Punctual
- Attentive
futbol soccer
me gusta mucho este deporte aunque solo soy jugador amateur
Certification
- tecnico en venta de productos y servicios Training - mas de 5 años de experiencia año de certificacion diciembre de 2017
me gusta la barberia
ademas de mi experiencia en ventas y servicios soy barbero certificado
Timeline
Tecnico En Ventas Y Servicios
Martínez y hermanos s.a (Promoventas)
2016.09 - 2020.09
Técnico En Ventas Y Servicios
distribuciones Merksur
2013.12 - 2016.08
Comprador
Carcafe (Multinacional exportadora de cafe)
2010.01 - 2013.01
Técnico - TECNICO EN VENTA DE PRODUCTOS Y SERVICIOS
SENA
Administración De Inventarios - ADMINISTRACION Y CONTROL DE INVENTARIOS
SENA
High School Diploma -
NORMAL SUPERIOR SAGRADA FAMILIA