Toyreba Cooksey
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Nomad Library/Nomad Bar
Las Vegas, NV
01.2024 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
Restaurant/In Room Dining/Mini Bar General Manager
Park MGM Resort & Casino
01.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff
- Set clear expectations and created positive working environment for employees
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
Assistant General Manager
Aria Hotel & Casino
11.2018 - 01.2023
- Motivated, trained, and disciplined employees to maximize performance
- Mentored and motivated team members to achieve challenging business goals
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Developed and implemented policies and procedures to improve customer service and satisfaction
- Managed budget implementations, employee reviews, training, schedules abiding by union contract
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reported issues to higher management with great detail
- Managed purchasing, sales, marketing and customer account operations efficiently
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
Assistant Food and Beverage Manager
Downtown Grand Hotel & Casino
06.2015 - 09.2018
- Resolved customer complaints involving food or beverage quality and service
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
Assistant Manager
S&L Investments
02.2012 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Cashier
S&L Invesments
03.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
High School Diploma -
Rialto High School
Rialto, CASkills
- Maintaining Clean Work Areas
- Teamwork and Collaboration
- Strategic Oversight
- Menu Pricing and Writing
- Safe Serving Knowledge
- POS Terminal Operation
- Customer Satisfaction
- Staff Scheduling
- Control Inventory Costs
- Financial Controls
- Collaborative Relationships
Certification
Servsafe, 01/2023, 01/2025
Timeline
Assistant General Manager
Nomad Library/Nomad Bar
01.2024 - Current
Restaurant/In Room Dining/Mini Bar General Manager
Park MGM Resort & Casino
01.2023 - Current
Assistant General Manager
Aria Hotel & Casino
11.2018 - 01.2023
Assistant Food and Beverage Manager
Downtown Grand Hotel & Casino
06.2015 - 09.2018
Assistant Manager
S&L Investments
02.2012 - 05.2015
Cashier
S&L Invesments
03.2011 - 02.2012
High School Diploma -
Rialto High School