Jack Rabung
Parker
Summary
Knowledgeable Telecommunication technician with solid background in data center operations and equipment maintenance. Proven track record in network troubleshooting and resolving technical issues efficiently, ensuring minimal downtime. Demonstrated expertise in system installation and project management. Possesses CompTIA Security+ certification and maintains a current DoD Secret level clearance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Crew Chief
Parker Landscape Management Inc.
04.2024 - Current
- Installed and repaired sprinkler irrigation systems within planned and scheduled timelines
- Helped managed lawn care routes and services for over100 clients
- Coordinated with clients to identify needs and provided updates on projects when desired
- Managed training and work for teams comprised of junior employees
Telecommunications Field Technician
Lumen
04.2022 - 02.2024
- Installed and configured telecommunication devices at customer locations and data centers
- Utilized network monitoring tools to aid in troubleshooting and diagnose issues on government networks
- Served as the field project manager working with customers and network engineers to provide new and updated services to clients
- Coordinated with fiber-optic splicing crews and network engineers to install new high-capacity metro ring for the Austin area
- Delivered high-quality work by diligently following standard operating procedures leading to a task completion rate of95% within set SLA's
- Achieved above96% on time network repair for urgent trouble tickets during on-call rotations leading to minimal down time for customers
Insurance Agent
USAA
11.2019 - 07.2020
- Efficiently managed policy renewals and home changes, ensuring timely processing and accurate coverage updates
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing member base
- Met or exceeded measured metrics for customer service, sales, and call times
- Conducted thorough policy reviews with existing customers, identifying gaps in coverage and offering additional protection options when necessary
Land Surveyor Technician
Terra-Cale
05.2015 - 12.2017
- Used AutoCAD, land surveying equipment and GPS to complete field surveys for multiple large-scale construction projects
- Installed and monitored survey markers on historic buildings as part of reports for ground movement and settling in the Portland area
- Worked as part of a small team on an expansion project for Portland International airport, quick response times and efficient work led to more contracts for state funded projects
- Contributed to successful project outcomes by performing construction staking for various infrastructure improvements
Field Artillery Fire Direction Controlman
United States Marine Corps
07.2006 - 11.2014
- Honorable discharge from active duty at rank of E-5 in2010, continued serving in the reserves until2014
- Served as Assistant Operations Chief overseeing21 Marines
- Meritoriously promoted to rank of Corporal based on accomplishments, skills, and leadership
- Directed safe firing operations by utilizing tactical data systems and GPS
- Improved response times by effectively calculating target locations and developing fire control solutions
- Managed armory inventory totaling over12 million dollars
- Received multiple awards for performance and actions taken during training missions and deployments
- Assisted and coordinated with the USMC programs department with the implementation and testing of new artillery systems and procedures
Education
Bachelor of Science - Information Technology Specializing Cybersecurity
Colorado State University
Colorado Springs, CO11.2021
Skills
- Technical Project Management
- Systems Configuration
- Data Center operations
- Network Troubleshooting
- Telecommunications hardware installation
- Customer Service
- Microsoft Office Suite
- Analytical Thinking
- TCP/IP protocol
- Team Leadership
Certification
CompTIA Security+ CE valid through2027-11-24
Timeline
Crew Chief
Parker Landscape Management Inc.
04.2024 - Current
Telecommunications Field Technician
Lumen
04.2022 - 02.2024
Insurance Agent
USAA
11.2019 - 07.2020
Land Surveyor Technician
Terra-Cale
05.2015 - 12.2017
Field Artillery Fire Direction Controlman
United States Marine Corps
07.2006 - 11.2014
CompTIA Security+ CE valid through2027-11-24
Bachelor of Science - Information Technology Specializing Cybersecurity
Colorado State University
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