Writing and reading
Kelly Hernandez
Bachelor's Degree In International Business
Santa Marta,MAG
Summary
Driven and resourceful professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Excellent communication, both oral and written, in Spanish and English. Leadership skills, team worker, relationship-building and computer literate.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Shipping Agent
Inversiones Marina Turística S.A.
Santa Marta, Magdalena
06.2020 - Current
- Check import documentation to determine the stay of the vessel into the country.
- Enter shipping information into the authorities system and coordinate the inspection visit of the authorities: Customs, Immigration, Health and Port Captaincy.
- Determine method of entrance of the vessel into the territory and prepare other shipping documents.
- Advise clients on transportation and payment methods.
- Quickly learn new skills and the update of the regulations, and applied them to daily tasks, improving efficiency and productivity.
- Actively listen to customers, handle their concerns and escalate major issues to supervisor.
- Resolve problems, improve operations at the best of my skills and provide exceptional service.
Front Desk/Administrative Assistant
Inversiones Marina Turistica SA
Santa Marta, Magdalena
03.2015 - Current
- Answer calls and give information to callers, take messages, or transfer calls to appropriate individuals.
- Take orders, determine charges, and oversee billing and payments.
- Promptly respond to customer enquires or via telephone, e-mail, mail or social media.
- Provide services to customers, such as order placement or account information.
- Greet and welcome clients or visitors with a warm, friendly and positive attitude and handle their inquiries or direct them to the appropriate persons according to their needs.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Coordinate meetings or special events, such as pot lucks, dinners and ceremonies.
- Manage petty cash for minor expenses.
- Coordinate travel arrangements by booking airfare, hotel and ground transportation.
- Generate reports and type letters in Word and prepared PowerPoint presentations.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
- Create detailed expense reports and requests for capital expenditures.
Internal Audit
CILEDCO
Santa Marta, Magdalena
11.2013 - 02.2015
- Collect and analyze data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
- Keep inventory up to date.
Executive Assistant to the General Manager
A & A Corporation S.A
Santa Marta, Magdalena
09.2012 - 09.2013
- Met with individuals and others on behalf of executives, committees and boards of directors.
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Processed payroll information.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Made travel arrangements for executives.
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Maintained corporate records, personal financial statements and employee personnel files.
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Created expense reports, budgets and filing systems for management team.
Executive Assistant to the Chairman and CEO
CI JASB Corporation / Odin Petroil S.A
Santa Marta, Magdalena
03.2010 - 08.2012
- Interpreted and translated English into Spanish the communications from the CEO to the main executives of the company or other employees.
- Answered phone calls and directed calls to appropriate parties or take messages.
- Compiled, transcribed, and distributed minutes of meetings.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Filed and retrieved corporate documents, records, and reports.
- Made travel arrangements for executives.
- Opened, sorted, and distributed incoming correspondence, including faxes and email.
- Prepare agendas and plan, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Supervise and train other clerical staff.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Created expense reports, budgets and filing systems for management team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Visited residential properties and prepared homes for clients' arrival.
- Executed basic banking and bookkeeping tasks.
- Answered high volume of phone calls and email inquiries.
Education
Bachelor degree - International Business, Business Administration, Marketing, International Relations and Logistics
Universidad del Magdalena
01.2004 - 01.2009
Skills
Shipping documents preparation
Critical Thinking
Time Management
Cultural Awareness
Collaboration
Interpersonal Communication
Computer Skills
Customer Service
Multitasking Abilities
Certification
Training in Financial management
Interests
Anime
Cultural exchange
Timeline
Shipping Agent
Inversiones Marina Turística S.A.
06.2020 - Current
Training in Financial management
11-2015
Front Desk/Administrative Assistant
Inversiones Marina Turistica SA
03.2015 - Current
Internal Audit
CILEDCO
11.2013 - 02.2015
Executive Assistant to the General Manager
A & A Corporation S.A
09.2012 - 09.2013
Executive Assistant to the Chairman and CEO
CI JASB Corporation / Odin Petroil S.A
03.2010 - 08.2012
Training in logistics
11-2009
Bachelor degree - International Business, Business Administration, Marketing, International Relations and Logistics
Universidad del Magdalena
01.2004 - 01.2009