Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Kelly Hernandez

Bachelor's Degree In International Business
Santa Marta,MAG

Summary

Driven and resourceful professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Excellent communication, both oral and written, in Spanish and English. Leadership skills, team worker, relationship-building and computer literate.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Shipping Agent

Inversiones Marina Turística S.A.
Santa Marta, Magdalena
06.2020 - Current
  • Check import documentation to determine the stay of the vessel into the country.
  • Enter shipping information into the authorities system and coordinate the inspection visit of the authorities: Customs, Immigration, Health and Port Captaincy.
  • Determine method of entrance of the vessel into the territory and prepare other shipping documents.
  • Advise clients on transportation and payment methods.
  • Quickly learn new skills and the update of the regulations, and applied them to daily tasks, improving efficiency and productivity.
  • Actively listen to customers, handle their concerns and escalate major issues to supervisor.
  • Resolve problems, improve operations at the best of my skills and provide exceptional service.

Front Desk/Administrative Assistant

Inversiones Marina Turistica SA
Santa Marta, Magdalena
03.2015 - Current
  • Answer calls and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Take orders, determine charges, and oversee billing and payments.
  • Promptly respond to customer enquires or via telephone, e-mail, mail or social media.
  • Provide services to customers, such as order placement or account information.
  • Greet and welcome clients or visitors with a warm, friendly and positive attitude and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Coordinate meetings or special events, such as pot lucks, dinners and ceremonies.
  • Manage petty cash for minor expenses.
  • Coordinate travel arrangements by booking airfare, hotel and ground transportation.
  • Generate reports and type letters in Word and prepared PowerPoint presentations.
  • Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
  • Create detailed expense reports and requests for capital expenditures.

Internal Audit

CILEDCO
Santa Marta, Magdalena
11.2013 - 02.2015
  • Collect and analyze data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws, regulations, and management policies.
  • Prepare detailed reports on audit findings.
  • Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
  • Keep inventory up to date.

Executive Assistant to the General Manager

A & A Corporation S.A
Santa Marta, Magdalena
09.2012 - 09.2013
  • Met with individuals and others on behalf of executives, committees and boards of directors.
  • Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Processed payroll information.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Made travel arrangements for executives.
  • Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
  • Screened phone calls, emails, mail and visitors to route and resolve information requests.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Maintained corporate records, personal financial statements and employee personnel files.
  • Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
  • Created expense reports, budgets and filing systems for management team.

Executive Assistant to the Chairman and CEO

CI JASB Corporation / Odin Petroil S.A
Santa Marta, Magdalena
03.2010 - 08.2012
  • Interpreted and translated English into Spanish the communications from the CEO to the main executives of the company or other employees.
  • Answered phone calls and directed calls to appropriate parties or take messages.
  • Compiled, transcribed, and distributed minutes of meetings.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Filed and retrieved corporate documents, records, and reports.
  • Made travel arrangements for executives.
  • Opened, sorted, and distributed incoming correspondence, including faxes and email.
  • Prepare agendas and plan, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Supervise and train other clerical staff.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Created expense reports, budgets and filing systems for management team.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and coordinated conferences and monthly meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Visited residential properties and prepared homes for clients' arrival.
  • Executed basic banking and bookkeeping tasks.
  • Answered high volume of phone calls and email inquiries.

Education

Bachelor degree - International Business, Business Administration, Marketing, International Relations and Logistics

Universidad del Magdalena
01.2004 - 01.2009

Skills

Shipping documents preparation

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Certification

Training in Financial management

Interests

Writing and reading

Anime

Cultural exchange

Timeline

Shipping Agent

Inversiones Marina Turística S.A.
06.2020 - Current

Training in Financial management

11-2015

Front Desk/Administrative Assistant

Inversiones Marina Turistica SA
03.2015 - Current

Internal Audit

CILEDCO
11.2013 - 02.2015

Executive Assistant to the General Manager

A & A Corporation S.A
09.2012 - 09.2013

Executive Assistant to the Chairman and CEO

CI JASB Corporation / Odin Petroil S.A
03.2010 - 08.2012

Training in logistics

11-2009

Bachelor degree - International Business, Business Administration, Marketing, International Relations and Logistics

Universidad del Magdalena
01.2004 - 01.2009

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Kelly HernandezBachelor's Degree In International Business