Alize Antis
Thornton
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilized persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom Rack
05.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Florist
King Soopers
01.2022 - 05.2022
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Sales Associate
7 Eleven
07.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Warehouse Associate
Amazon
08.2020 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service
Games & Toys
09.2019 - 01.2020
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Collaborated with other areas to provide quality, seamless customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Sales Associate
Walmart
02.2019 - 09.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier
Five Guys
03.2018 - 08.2018
- Took orders at front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Developed strong communication skills while interacting with diverse clientele daily.
Education
High School Diploma -
Vantage Point
Northglenn05-2019
Skills
- Customer service
- Packaging and labeling
- Teamwork and collaboration
- Problem-solving skills
- Time management skills
- Multi-tasking strength
Timeline
Sales Associate
Nordstrom Rack
05.2022 - 09.2022
Florist
King Soopers
01.2022 - 05.2022
Sales Associate
7 Eleven
07.2021 - 01.2022
Warehouse Associate
Amazon
08.2020 - 09.2020
Customer Service
Games & Toys
09.2019 - 01.2020
Sales Associate
Walmart
02.2019 - 09.2019
Cashier
Five Guys
03.2018 - 08.2018
High School Diploma -
Vantage Point
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