Summary
Overview
Work History
Education
Skills
Musician
Timeline
GeneralManager

Jose Andres Sanchez Sanchez

Accountant - Customer Service
Bogotá,DC

Summary

Well-qualified to logistic proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented Accounting Assistant offers 2 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.

Overview

6
6
years of professional experience
11
11
years of post-secondary education
2
2
Languages

Work History

Logistics Assistant

Transcom
Bogota, Colombia
10.2021 - Current
  • Managed system support functions to set priorities and service levels expectations.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Maintained department procedures manual detailing processing requirements for each individual account.

Customer Service Representative

Contact Point 360
Bogota, Colombia
03.2020 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Customer Service Representative

Teleperformance
Bogota, Colombia
06.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Representative

RED LATINOAMERICANA DE INGENERIA S.A.S - CALLZILLA
Bogota, Colombia
06.2016 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Accounting Assistant

RCN television
Bogota, Colombia
05.2015 - 06.2016
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Reported financial data and updated financial records in ledgers and journals.
  • Communicated with suppliers to reconcile invoice payments.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Assisted management with finalization of annual expense plans.
  • Apply International Financial Reporting Standards.

Accounting Assistant

Esencial IPS
Bogota, Colombia
07.2014 - 01.2015
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Education

High School Diploma -

Don Bosco III
Bogota
01.2002 - 12.2007

Accountancy - Accounting And Finance

Politecnico Grancolombiano
Bogota
01.2014 - 12.2018

Skills

Accounting principles knowledge

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Musician

In my spare time I play guitar and piano, sometimes I play with a band as well is the best time to spare out my talent in that area.

Timeline

Logistics Assistant

Transcom
10.2021 - Current

Customer Service Representative

Contact Point 360
03.2020 - 08.2021

Customer Service Representative

Teleperformance
06.2019 - 03.2020

Customer Service Representative

RED LATINOAMERICANA DE INGENERIA S.A.S - CALLZILLA
06.2016 - 01.2018

Accounting Assistant

RCN television
05.2015 - 06.2016

Accounting Assistant

Esencial IPS
07.2014 - 01.2015

Accountancy - Accounting And Finance

Politecnico Grancolombiano
01.2014 - 12.2018

High School Diploma -

Don Bosco III
01.2002 - 12.2007

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Jose Andres Sanchez SanchezAccountant - Customer Service